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lupineart
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March 13, 2019 at 6:28 pm
I was just about to do a post on this. I think I reported a similar problem before, but had limited details. I use mijireh.
I had someone register for a class, the payment went through, the transaction was approved, but the registration was not approved. The one thing that I identified as being odd with this is that there were 2 transactions – the first one declined.
https://www.dropbox.com/s/q9s8z6bjvfr76bj/Screenshot%202019-03-13%2017.23.33.png?dl=0
https://www.dropbox.com/s/y8sczndifgg0b6a/Screenshot%202019-03-13%2017.32.43.png?dl=0
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Tony
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March 15, 2019 at 4:55 am
Hi Derek,
Hmm, so, the payment from Mijireh shows as Approved, and the transaction status shows as Complete? (Shown at the top of the same page as the EE payment you have HERE).
If you check the server error logs from around the time that payment was made, do you see any error from EE there?
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lupineart
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March 15, 2019 at 12:41 pm
Hi Tony,
Yes, that it correct. I’m not sure about error logs.
I’ll let you know if I notice it happen again.
Thanks, Derek
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Josh
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March 15, 2019 at 1:10 pm
Hi Derek,
When you go into view the Transaction on the Event Espresso > Transactions page, does the registration’s status automatically switch to Approved?
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lupineart
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March 15, 2019 at 1:15 pm
I’m not sure. I already manually switched it to Approved from the registration details screen. Sorry…
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adftccw
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March 15, 2019 at 1:46 pm
Hello, I posted this and have not got a response..however people who posted to my post have?
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Josh
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March 15, 2019 at 2:26 pm
@adftccw Tony replied to your topic:
https://eventespresso.com/topic/payment-not-showing-correct-shows-as-incomplete-when-payment-can-be-found/
We split Derek’s reply into a new topic in order to avoid confusion.
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