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Split: Not receiving Admin email notifications

Posted: October 25, 2016 at 11:56 am

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remery

October 25, 2016 at 11:56 am

Josh, I duplicated an event from last year and I received admin emails then but Gmail is sending them to SPAM this year. How/where do I change the Gmail settings so I can receive these emails again?


Josh

  • Support Staff

October 25, 2016 at 12:02 pm

https://support.google.com/mail/answer/9008?hl=en


remery

October 25, 2016 at 12:14 pm

I already tried that and it still sends them to SPAM. It even send my emails to SPAM. I moved them all back to my inbox but it is frustrating. Thanks for trying.


Josh

  • Support Staff

October 25, 2016 at 12:18 pm

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable and there may be other mail being processed through that same mail server that is actually spam. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

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