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Spinning Gear–Create New Custom Message

Posted: September 5, 2023 at 11:42 am

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September 5, 2023 at 11:42 am

We recently updated Event Espresso to 5.0.10.p and are now no longer able to create custom notification messages. When we click on the “Create New Custom” button when editing an event, the initial window to name a new template appears, but when you click “Create Template” there is just a spinning gear wheel and the entire editing process stalls.

I have a screen recording an our system information file that I’m happy to share with you.


  • Support Staff

September 5, 2023 at 4:24 pm

Hi there,

I can reproduce this and have created a ticket for our developers to investigate this.

A workaround for the time being is to generate the custom template within the messages section:

Event Espresso -> Messages -> Default Message Templates.

Find the message template you want a custom version of and click the icon on the message template to create a custom template.

Make the changes you need there (Make sure you are editing the correct ‘contect’, see HERE).

Then on the event editor, refresh the page and your new custom template will show in the dropdown, select it and update/save the event.


September 5, 2023 at 4:41 pm

Tony, thank you so much for providing the workaround for creating a custom message, and thank you for submitting a ticket to the developers.
I was successful in following your instructions and creating a custom message.
Thank you!


  • Support Staff

September 5, 2023 at 4:48 pm

Awesome, I’m glad it worked for you 🙂

We’ll get this fixed up asap.

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