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UrbanNinjaOC
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May 3, 2017 at 9:47 am
Hi there
I’ve asked something vaguely similar before and received an inconclusive answer, so I’ll try and explain in more detail:
I have an event which runs at weekends only, always at weekends both Saturday and Sunday. The event is split into 5 timeslots of two hours each that overlap by half an hour each, e.g. 0930 – 1130, 1100 – 1300, 1230 – 1430..etc. The tickets are sold in the following ways:
Single entry ticket – full price
Buy 5 get one free
Buy 9 get two free
I want to know the quickest and easiest way to set this up because currently it’s incredibly slow and time consuming and manual.
I currently have 10 datetimes, one for each slot and 3 ticket types for each timeslot. I also want the price to change as the event nears, i.e. if the event is 2 months away £25, if the event is 1.5 months away, £30, if the event is 1 month away, £35…etc. The only way I’ve found to do this is to create yet more tickets with different start and end dates.
Is it possible that anyone could offer some help with this, please?
Thanks
Rob
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Josh
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May 3, 2017 at 11:06 am
Hi Rob,
We received your request for priority support about this. I can be honest with you and let you know that there isn’t a quick and easy way to set up all of these different options that you require. Each option you require will involve adding a new ticket option and set it up according. One thing that may help to speed things up is you copy like tickets and modify the copies.
I can also let you know there is another way to offer time-sensitive pricing. So instead of setting up different tickets with different start and end sale dates, you can set up codeless promotions using the promotions add-on. The promotions get set to the event scope, so in the context of offering a discount for all the tickets, it works to use a percentage discount. You can set the promotions to automatically start and end at specific dates and times.
Hope that helps!
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UrbanNinjaOC
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May 3, 2017 at 12:57 pm
Hmm… I see. Can you help set it up for the first time? Because all events follow the exact same pattern, can we just copy the whole event and change the dates?
I didn’t think of the code less promotions idea, so thank you for that tip.
Thanks
Rob
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Josh
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May 3, 2017 at 1:08 pm
Hi Rob,
Someone from Event Espresso staff can help set up the first event. You’ll need to provide all of the information for the event, the times, pricing, and each ticket option, and you can resend the redeem a support token form and include that information if you want to keep that information private.
Also please note that EE doesn’t have support for pricing schemes like “Buy 5 get one free” with the exceptions of ticket bundles and graduated pricing, so depending on your requirements you may or may not be able to make use of those features.
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UrbanNinjaOC
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May 4, 2017 at 2:28 am
Ok so this is how we want the events to look:
First page: event listing
• Kennington Park London 10/11th June 2017
• The Level Brighton 15/16th July 2017
• Southwark Park London 12/13th August 2017
Click on “Kennington Park” event gives two options (or could this be a dropdown box which automatically updates the ticket options below?):
• Saturday, 10th June 2017
• Sunday, 11th June 2017
Click on “Saturday, 10th June 2017”:
• 0930 – 1130
o Single entry
£25 until 07/05/2017 23:59
£30 until 14/05/2017 23:59
£40 until 28/05/2017 23:59
£45 until 04/06/2017 23:59
£50 until 10/06/2017 23:59
o Buy 5 get one free
Same prices, same dates as above
o Buy 9 get 2 free
Same prices, same dates as above
• 1100 – 1300
o All same prices and dates as above
• 1230 – 1430
o All same prices and dates as above
• 1400 – 1600
o All same prices and dates as above
• 1530 – 1730
o All same prices and dates as above
Click on “Sunday, 11th June 2017”:
All same price and dates as above.
Each timeslot has a maximum ticket allocation of 100 which is to be allocated across all the ticket types and prices with no limits for any except 100 total for each slot.
Hope that’s all clear
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UrbanNinjaOC
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May 4, 2017 at 2:29 am
oh that didn’t come out well at all – can I send a word document as attachment? it’ll make it far easier for you to read and understand.
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Josh
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May 4, 2017 at 8:31 am
No need to send a word document, but we will need either full admin access + FTP access to install the promotions add-on to get the discounts set up. Or if you can install the Promotions add-on that will also work. You can download the Promotions add-on from your account page.
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UrbanNinjaOC
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May 4, 2017 at 8:35 am
I already installed promotions and had a play with it but didn’t try the codeless version. I’ve set you up with access – see the support token that I submitted, it has the login details you require. Do you understand the setup that I described above? It is faaar easier to understand in word doc form because you can see the indents and bullet points!
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Josh
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May 4, 2017 at 8:55 am
The support token that you submitted has log in credentials for an account that has the Events Admin role. The events admin role does not have access to activate WordPress plugins. So you’ll either need to activate the promotions add-on or change the account that you set up for us so it has the administrator role.
I do understand your datetime requirement and pricing schemes. I will be honest with you and tell you right now that the buy 5 get 1 free and buy 9 get 2 free pricing scheme cannot be set up using Event Espresso’s current feature set. We can set up the multiple datetimes and early discount pricing levels though.
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UrbanNinjaOC
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May 4, 2017 at 9:05 am
Updated to administrator.
In word it’s much easier to understand! Or maybe we could do a call on this so I can explain it? I did manage to set up buy 5 get 1 free and buy 9 get 2 free by using your suggestion of doing graduated pricing – so minimum purchase 6 tickets but costing only £21 each and then minimum purchase 11 tickets costing £20.50 each.
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Josh
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May 4, 2017 at 9:10 am
Thank you for your offer to explain things further, but I understand what you have sent.
With the buy 5 get 1 free, are you OK with that being only 5 tickets of the same type? Also, when you purchase 6 tickets and they’re only 21 each, are you OK with someone buying 8 tickets and the price being 21 each?
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UrbanNinjaOC
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May 4, 2017 at 9:23 am
Good point, I guess I’ll have to be because there’s no way to extend it to other ticket types? And yes, I’m ok with 8 tickets at £21 each. I assume it’s not possible create a discount code which can only be used if you either pay a certain amount or purchase a certain amount of tickets?
Also, when the price rises to £30 and £35 etc, the buy 5 get one free needs to update to take account of that fact. This means that the £35 tickets when you buy 5 get one free will cost only £29.20 each – will this be handled with the codeless promotion?
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Josh
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May 4, 2017 at 9:56 am
I assume it’s not possible create a discount code which can only be used if you either pay a certain amount or purchase a certain amount of tickets?
That’s correct.
This means that the £35 tickets when you buy 5 get one free will cost only £29.20 each – will this be handled with the codeless promotion?
May I ask, when does the price become £35? That’s not on your list.
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UrbanNinjaOC
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May 4, 2017 at 10:10 am
haha whoops, I meant £30! sorry, sorry.
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Josh
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May 4, 2017 at 10:19 am
OK thank you.
So is there a reason why the “Filter by Date” select box is being hidden with CSS? It seems like that’s something you’d actually want to display so you’ll have a dropdown box which automatically updates the ticket options below.
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UrbanNinjaOC
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May 4, 2017 at 10:34 am
there may be a reason, we do have a developer currently working on CSS to make changes to the style of the event page (as you recommended, actually!) but I am ok to give you authority to unhide it and I’ll explain to him what has happened. What would it do? Allow the user to filter?
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Josh
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May 4, 2017 at 10:57 am
Yes the filter can be used to show only the tickets for specific time slots, but right now it’s being hidden from the page.
I’m in the middle of setting up 2 events. One for June 10 and the other for June 11. I think having 2 events will make the display much more simpler and user friendly.
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Josh
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May 4, 2017 at 12:00 pm
OK the two events for June 10 and 11 are saved as drafts and the earlybird discounts are set up with the promotions add-on.
You can display both days ticket selectors on a WordPress page if you’d like. You can add these two shortcodes to a page:
[ESPRESSO_TICKET_SELECTOR event_id=6319]
[ESPRESSO_TICKET_SELECTOR event_id=6323]
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UrbanNinjaOC
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May 4, 2017 at 1:11 pm
right a few more things:
1. is it possible to display the final price that will be paid after the codeless promotion is applied?
2. is it possible to change the display on the event page to show only the 5 tickets as drop down boxes with “single entry”, “buy 5 get 1 free” and “buy 9 get 2 free” as the options rather than having 3 visible ticket options for each timeslot?
3. is it possible to hide the price for the buy 5 get 1 free and buy 9 get 2 free tickets? obviously still need the price in the system for the system to calculate the total price to be paid, but hide the individual ticket price for 5 and 9 respectively?
4. how do you display both pages on the wordpress page?
Thanks
Rob
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Josh
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May 4, 2017 at 1:23 pm
1. is it possible to display the final price that will be paid after the codeless promotion is applied?
That’s displayed on the checkout step. The ticket selector code would need to be refactored by a developer to include discount prices.
2. is it possible to change the display on the event page to show only the 5 tickets as drop down boxes with “single entry”, “buy 5 get 1 free” and “buy 9 get 2 free” as the options rather than having 3 visible ticket options for each timeslot?
Not out of the box.
3. is it possible to hide the price for the buy 5 get 1 free and buy 9 get 2 free tickets? obviously still need the price in the system for the system to calculate the total price to be paid, but hide the individual ticket price for 5 and 9 respectively?
CSS can be used to hide those prices
4. how do you display both pages on the wordpress page?
Do mean both of the event dates ticket selectors on a single page? If so, You can add these two shortcodes to the content area of a page:
[ESPRESSO_TICKET_SELECTOR event_id=6319]
[ESPRESSO_TICKET_SELECTOR event_id=6323]
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UrbanNinjaOC
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May 4, 2017 at 1:54 pm
Just discovered something really weird in the event system:
http://urbanninja.co.uk/events/
Could you tell me where this page came from, if it’s part of event espresso?
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Josh
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May 4, 2017 at 2:17 pm
That’s part of WordPress. WordPress creates an archive of each post type, in the case of the page you linked to, an archive of event posts. You can control what’s shown on that page by changing the settings under “Event List Settings” in Event Espresso > Events > Templates.
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UrbanNinjaOC
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May 4, 2017 at 2:52 pm
but I don’t want that page at all – I want it to go back to the find an event page, at urbannninja.co.uk/find-an-event – why would it even do this? Sorry, this is very frustrating.
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Josh
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May 4, 2017 at 3:10 pm
I’m sorry you’re frustrated. It might help to understand that WordPress is a publishing system, and an archive of posts is a common design feature for a publishing system. You (or your developer) can set up a redirect for the /events/ page so it redirects to your /find-an-event-page. The Redirection plugin can be installed to allow adding redirects right from the WordPress dashboard.
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UrbanNinjaOC
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May 4, 2017 at 3:58 pm
It’s not your fault, it’s mine, I installed the multiple event registration plugin which made this page appear for some reason. When it is disabled, it’s not possible to navigate to it, so we solved that one accidentally! Thank you very much for all of your help btw and apologies for my ineptitude.
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Josh
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May 5, 2017 at 7:22 am
Multi Event Registration actually doesn’t make the page appear, the page is still there but without the Multi Event Registration modal you will not see a link to it. If you want to use the Multi Event Registration add-on I can share a way to change that link.
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