We’re having an issue with spam ticket sales showing up in the attendee list. No payment goes through, the name is gibberish but somehow the payment shows “completed” for $0.00.
Can you help me troubleshoot this? Unclear how this is happening but maybe we’re missing a setting somewhere. Nothing has changed with our setup for several years.
We’ve been avoiding CAPTCHA because we think it will hurt conversions. Unsure if it would help in this case but we’d welcome your input.
With regards to reCAPTCHA, it is advised to use reCAPTCHA. It could help, and may not affect conversions in any negative way. Prior versions of EE3 had the older type of reCAPTCHA (v1) that had the form where it asked you to type in some text that matched some text from an image. Later versions of EE3 include reCAPTCHA version 2 where the user checks a checkbox labeled “I’m not a robot”.
This reply was modified 5 years, 3 months ago by Josh. Reason: added information about the plugin
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