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spam ticket sales in EE3

Posted: August 22, 2019 at 7:24 pm

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Alden Robinson

August 22, 2019 at 7:24 pm

We’re having an issue with spam ticket sales showing up in the attendee list. No payment goes through, the name is gibberish but somehow the payment shows “completed” for $0.00.

Here are a couple screenshots

https://drive.google.com/file/d/1_r17DSSoLVKlIoTFGitEEwH-Wk4LyQ7u/view?usp=sharing

https://drive.google.com/file/d/1xnqtdoHhdAEC5-S0wTUE9cul0O5J37Qk/view?usp=sharing

Can you help me troubleshoot this? Unclear how this is happening but maybe we’re missing a setting somewhere. Nothing has changed with our setup for several years.

We’ve been avoiding CAPTCHA because we think it will hurt conversions. Unsure if it would help in this case but we’d welcome your input.

Thanks!
Alden


Josh

  • Support Staff

August 23, 2019 at 8:23 am

Hi,

One thing that could help would be to set up a “blackhole” for bad bots. Here’s a link that has a guide that you can follow:
https://perishablepress.com/blackhole-bad-bots-php-version/

or install the plugin:
https://wordpress.org/plugins/blackhole-bad-bots/

With regards to reCAPTCHA, it is advised to use reCAPTCHA. It could help, and may not affect conversions in any negative way. Prior versions of EE3 had the older type of reCAPTCHA (v1) that had the form where it asked you to type in some text that matched some text from an image. Later versions of EE3 include reCAPTCHA version 2 where the user checks a checkbox labeled “I’m not a robot”.

  • This reply was modified 5 years, 3 months ago by Josh. Reason: added information about the plugin
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