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reiok
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May 18, 2022 at 3:22 pm
I have an event that has 800+ spam registrations.
Typically, adding a recaptcha to the event form would eliminate the spam submissions. However, the recaptcha feature on Event Espresso isn’t working correctly.
Turning on the recaptcha blocks all submissions from getting through. I’ve tried updating the site keys to no avail. I’m also not seeing any error messages on the backend indicating that there’s a problem.
Please advise.
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Tony
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May 19, 2022 at 5:08 am
Hi there,
Is this using EE3 or EE4?
Which reCaptcha version are you using? Checkbox?
What happens when EE’s reCaptcha is enabled? If you can enable it on the site and let me know once its been enabled I can check the page to see if I can spot the issue.
(Note I’ll need a link to the event I can run test registrations on to do the above)
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reiok
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May 19, 2022 at 9:53 am
Using EE3, with the checkbox reCaptcha.
Whenever the captcha is enabled and the form is filled out, users see the following error instead of the confirmation page: “Sorry, you did not enter the correct anti-spam phrase.”
The event occurred today, so is no longer active. Trying to troubleshoot for future resolution.
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This reply was modified 1 year, 11 months ago by
 Tony. Reason: Remove license key
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Tony
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May 19, 2022 at 10:20 am
Ok, the first thing to check is that allow_url_fopen is enabled on your server.
You can often find options for these in within your hosts control panel, of you can check the output of phpinfo() to confirm on your server. You can use a plugin like this:
https://wordpress.org/plugins/phpinfo-wp/
To get that output from your server and check to see if allow_url_fopen is true or false.
(Remember de-activate and delete that plugin once you’ve checked the output, I haven’t used it, just one I found from a search, you could also create a file with just phpinfo(); and check the output there although the above is easier)
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