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Sorting out emails

Posted: February 16, 2018 at 11:08 am


tsca

February 16, 2018 at 11:08 am

I struggling here. I need to achieve the following:

1. Email is automatically sent to customer when payment is made
2. Email invoice is automatically sent to customer when chosen

Cant for the life of me find where to trigger the emails automatically.

Thanks


Josh

  • Support Staff

February 16, 2018 at 12:27 pm

Hi there,

Emails are set up to send automatically by default. If you go to Event Espresso > Messages and the Messages Activity list is empty, that’s an indication that your web server cannot send email.

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


tsca

February 17, 2018 at 3:22 pm

I think they seem to be working now. Thanks for the useful information though!

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Updated by  tsca 1 year, 9 months ago ago

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