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WimX
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June 30, 2020 at 11:25 am
Facing this issue tried everything. Also tested by disabling all the plugins but no success. Below is system info:
Versions
Event Espresso version 3.1.37.17.P
WordPress version WP 5.4.2
Installed plugins
Advanced Custom Fields: Repeater Field by Elliot Condon version 2.1.0,
AddToAny Share Buttons by AddToAny version 1.7.41,
Advanced Custom Fields by Elliot Condon version 5.8.12,
All In One SEO Pack by All in One SEO Team version 3.5.2,
BackUpWordPress by XIBO Ltd version 3.10,
Check Email by MachoThemes version 0.6.0,
Classic Editor by WordPress Contributors version 1.5,
Contact Form 7 by Takayuki Miyoshi version 5.1.9,
Duplicate Post by Enrico Battocchi version 3.2.4,
Google Tag Manager for WordPress by Thomas Geiger version 1.11.4,
Event Espresso by Event Espresso version 3.1.37.17.P,
File Manager Advanced by modalweb version 3.4,
Google Analyticator by SumoMe version 6.5.4,
Google XML Sitemaps by Arne Brachhold version 4.1.0,
My Extreme Twitter by Aaryan Ahmed AL-Amin version 3.0.1,
Really Simple SSL by Really Simple Plugins version 3.3.4,
Redirection by John Godley version 4.8,
Responsive Menu by ExpressTech version 3.1.29,
SEO Friendly Images by Vladimir Prelovac version 3.0.5,
Simple Custom CSS by John Regan, Danny Van Kooten version 4.0.4,
WP File Manager by mndpsingh287 version 6.5,
WP Mail Logging by MailPoet version 1.9.6
PHP Version 7.3.19
Server Software Apache
WP Max Upload Size 128 MB
Server upload_max_filesize 128 MB
Server post_max_size 128 MB
WP Memory Limit 64 MB
WP Debug Mode No
Espresso Logging Log directory is writable.
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Tony
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June 30, 2020 at 1:04 pm
Hi there,
Can you link me to an event I can test this on, please?
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WimX
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June 30, 2020 at 4:17 pm
This reply has been marked as private.
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Tony
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July 1, 2020 at 7:03 am
This likely from contact form 7 as it’s loading its own reCaptcha on every page which will then override the EE field and fail validation.
You mentioned you tried with no other plugins, did you start a fresh registration or just refresh the page to test?
Temporarily de-activate CF7 and start a new registration whilst logged out, do you still get the same error? If so can you leave CF7 disabled so I can view the page without it.
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WimX
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July 5, 2020 at 2:56 pm
This reply has been marked as private.
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WimX
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July 6, 2020 at 1:15 pm
This reply has been marked as private.
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WimX
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July 6, 2020 at 11:52 pm
Please review the link, our users are having issues for registration.
Thank you
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WimX
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July 7, 2020 at 8:40 am
Please review the link we have promotions going on we users are facing the issue while registration.
Thank you.
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Tony
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July 7, 2020 at 10:19 am
Hi there,
My apologies for the delay.
I think we’ll need to add some debug code to the site to see what is happening here as the response now looks correct.
One thing that does come to mind is allow_url_fopen, has that been disabled on your server? If so you’ll need to request your host enable it as it can prevent the request from validating.
If allow_url_fopen is enabled on the server I’d like to take a quick look at this, add some debug code to the recaptcha code and see what is actually being return. To do that I’ll need the details requested here:
https://eventespresso.com/send-login-details/
Side note – We view support threads based on reply date and work from the bottom-up meaning threads that have been waiting the longest will usually be seen first. Bumping (as above) will generally have the opposite effect than intended as it effectively puts your thread at the back of the queue again so its part of the reason for the delay.
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WimX
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July 16, 2020 at 1:37 am
Hi,
As we contacted hosting allow_url_fopen is enabled. I just shared the login details of our site at a shared URL here “https://eventespresso.com/send-login-details/”.
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Tony
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July 16, 2020 at 8:58 am
Thank you, allow_url_fopen is not enabled on your server and that is causing the issue above.
I created a file within your site and used phpinfo(); to output your servers config, this was returned:
allow_url_fopen Off (local) Off (global)
That would show On if it had been enabled.
I’ve applied a patch to the version running on your site to force reCaptcha to use Curl and it now works. If your host can properly enable allow_url_fopen it should switch over to using the method within core again and continue to work.
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WimX
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July 18, 2020 at 2:27 am
Thank you so much for the info. I will contact them again showing your message. Thank you.
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Tony
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July 20, 2020 at 5:49 am
You’re most welcome.
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