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TCAR
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April 12, 2016 at 3:18 pm
HELP!! I am using Braitree on our wordpress website through EE. I created a test invoice and when I try to pay it gives me this error message “Some payment method input fields are invalid” BUT all the fields are filled in. Is this a wordpress issue? Is it an Event Espresso issue? Is it a Braintree issue??? I am lost and I need to get this going. ANY help would be greatly appreciated. Thanks!
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Josh
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April 12, 2016 at 5:40 pm
Hi there,
Can you post a screenshot of the error message so we can see where it was displayed?
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TCAR
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April 12, 2016 at 5:48 pm
I spoke to Braintree and they said it looks like the event espresso code is not talking to Braintree? This is the error I get even after filling in all of the required fields on the registration.
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TCAR
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April 12, 2016 at 5:49 pm
http://tricityaor.com/registration-checkout/#checkout
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TCAR
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April 12, 2016 at 5:50 pm
Ughhh I can’t seem to post a screen shot..can I attach a jpeg?
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Tony
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April 13, 2016 at 4:38 am
For screenshots you need to host the image and post the link here, we have some examples of how to add screenshots here:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
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Tony
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April 13, 2016 at 4:42 am
I ran a registraion on your site and it looks like your host is using server side caching, forcing all of your pages to be server from cache.
When I register onto any event I see ‘Nothing in your event queue’, you’ll likely see the same if you register onto an event whilst NOT logged into the site.
Which hosting provide are you using?
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Lorenzo Orlando Caum
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April 13, 2016 at 4:49 am
Hello,
According to this tool (https://urivalet.com/?http://tricityaor.com/registration-checkout/#checkout#Report), there is some kind of caching in use.
Are you using Godaddy managed hosting?
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Lorenzo
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TCAR
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April 13, 2016 at 9:07 am
WOW!! Thank you for the quick responses!! I AM using GoDaddy as managed hosting. So do I need to clear the cache? I am so lost on this…
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Lorenzo Orlando Caum
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April 13, 2016 at 10:03 am
Hello, could you try these steps?
They were recommended by an evangelist at Godaddy.
1) Login to your WP dashboard and click on Flush Cache which appears on the admin toolbar: http://cl.ly/image/2228341I1P18
2) Then rename or delete the object-cache.php file which should be in the wp-content folder
If you are not comfortable with making this change yourself, then please check with with the WordPress Managed hosting support team at Godaddy and ask them to rename the object-cache.php file from the /wp-content/ directory of your website:
http://godaddy.com/pro
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Lorenzo
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TCAR
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April 13, 2016 at 10:33 am
I’m going to try that now 🙂
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TCAR
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April 13, 2016 at 10:41 am
Sorry that this is probably a silly question..but where is the wp-content folder? I was able to flush the cache. It was at the top bar under a drop down that says “GoDaddy”
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Lorenzo Orlando Caum
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April 13, 2016 at 10:48 am
Hi, you would need to login to your site using an SFTP or an FTP client like FileZilla or Cyberduck.
This isn’t something that can be changed through the WP dashboard so the first step is to clear the cache and then the second is to rename that file.
If you have access to that information (e.g. a temporary SFTP / FTP login) but are not familiar with Filezilla or Cyberduck, then you can share that information privately and we’ll help you out:
https://eventespresso.com/send-login-details/
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Lorenzo
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TCAR
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April 13, 2016 at 11:27 am
I cleared the cache and it still isn’t working
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TCAR
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April 13, 2016 at 11:30 am
Lorenzo..Thank you! I will try to do that..”TRY” is the keyword there 🙂 This is making my hair gray!! lol
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Lorenzo Orlando Caum
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April 13, 2016 at 11:30 am
Hello,
There are multiple steps needed. Please take another look at my earlier post:
https://eventespresso.com/topic/some-payment-method-input-fields-are-invalid-error-message/#post-200079
You’ll need to deactivate the caching feature on the site and those steps will do that.
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Lorenzo
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TCAR
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April 29, 2016 at 11:56 am
I am trying to fix this again..on the phone with GoDaddy. If they can’t rename the cache, can you walk me through it? I need to get this going as we need to start taking online payments…
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Josh
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April 29, 2016 at 12:44 pm
1) Login to your WP dashboard and click on Flush Cache which appears on the admin toolbar: http://cl.ly/image/2228341I1P18
2) Then log into your Godaddy account and go to the file manager, where you’ll rename or delete the object-cache.php file which will be in the wp-content folder of your website.
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TCAR
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April 29, 2016 at 12:54 pm
Hi there! I did all of that with help from GoDaddy…and this is the crazy part..HE was able to go through the registration form without any issues. I assumed it was fixed. I cleared my cache on my computer as well as Godaddy/WP again. I made the events live to try to fill it out that way..and it is still giving me the error. Are you able to try to look at it? It is http://www.tricityaor.com and the events are under Local Classes and Calendar of Events…
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TCAR
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April 29, 2016 at 12:54 pm
I’m getting the same error..so maybe I am doing something wrong?
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TCAR
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April 29, 2016 at 1:07 pm
I tried to register on my phone instead of my computer and I am getting the same error!!! UGhhh this is not working at all!!
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Josh
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April 29, 2016 at 2:20 pm
Can you post a link to a page that has a ticket selector on it? That will help us know where to look.
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TCAR
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April 29, 2016 at 2:24 pm
http://tricityaor.com/events/paragon-training/
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Josh
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April 29, 2016 at 2:59 pm
Can you try installing the theme test drive plugin plugin, then set the Test Drive to a theme like twenty sixteen, then try a test registration? I’d like to rule out any possibility of the theme causing an issue with that Braintree billing form.
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TCAR
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April 29, 2016 at 3:03 pm
Sure 🙂 At this point I am willing to try anything! LOL 🙂 I will do that now..
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TCAR
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April 29, 2016 at 3:15 pm
Holy Moly! That worked!! It does shove things around and will mean I have to rebuild the site though…I don’t mind that. Is it possible to redo the site in the test mode and then make it live? That way it won’t be funky as I am recreating it…Thank you so much by the way!!
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Josh
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April 29, 2016 at 3:27 pm
Yes, it’s possible to do it that way, or you can contact the developer of the theme and ask them to fix their theme so it doesn’t break the Braintree billing form. Or you can use any of the themes that are available from
http://wordpress.org/extend/themes
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TCAR
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April 29, 2016 at 3:30 pm
Sounds good!! Actually I don’t mind the 2016 theme at all!! Thank you so much for your help today!!! I was at the end of my rope 🙂
Amy
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Lorenzo Orlando Caum
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April 30, 2016 at 10:00 am
Hi Amy,
Could you confirm that you are no longer experiencing any sporadic issues with the registration form?
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Lorenzo
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