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Some attendees not able to view their entries once logged in and viewing.

Posted: October 23, 2020 at 7:43 am


Shaun

October 23, 2020 at 7:43 am

Using the [ESPRESSO_MY_EVENTS] it doesn’t always seem to be creating a user for every entry.

When I enter using my admin email, it works perfectly. When I try and enter using a personal email it then doesn’t show that any events are attached to this profile even though i have entered and can see the registration for that email under my registration.

Please advise.


Tony

  • Support Staff

October 23, 2020 at 8:18 am

Hi there,

In short, the My Events section will only show registrations that match your WP profile data when the registration was created. It’s not as clear cut as that but the short of it is that registrations made with different details than the first registration you made with that add-on active will not show up.

To explain a little the WP User Integration add-on pulls the EE_Contact linked to your user account and then pulls all registrations linked to that contact.

The EE_Contact linked to your WP User account will have been created when you registered onto an event using details that match your WP User account profile data. So adding registrations that do now have the same First Name, Last Name or Email address as your profile (or technically the EE_Contract linked to your profile) means those registrations will not show up on the My Events section.

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