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Sold tickets and registrations not matching up

Posted: May 30, 2024 at 7:36 am


Gorkem

May 30, 2024 at 7:36 am

I am experiencing a strange issue where on some of my events, the number of tickets it is showing as sold is not matching the number of registgrations for that ticket.

For example i have a ticket that on the event edit page states Sold 19, Rsrvd 0, Regs 17. Thats not the only problem though, the more significant issue is when you go to the list of approved registrations, there are only 15 for this ticket.

So to summarise, the issue i’m having is the number of sold tickets shown on the event page editor, which determines the places the ticket selector shows to the users, does not match the actual number of registrations (counted from the list of approved registrations).

Do you have any idea why this might be?


Sam

  • Support Staff

May 30, 2024 at 8:22 am

Hi There,

Can you please check if you are using the latest version (v5.0.19.p) of the plugin?

If not, please update the plugin to the latest version. You can follow the documentation here to update the plugin:
https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#update-event-espresso-4

Also, make sure all the other EE add-ons are updated. You can check the latest version of the plugins under your profile.

If still having any issues please share your WP login so that we can take a look at the issue: https://eventespresso.com/send-login-details/


Tony

  • Support Staff

May 30, 2024 at 10:15 am

Hi there,

Which specific payment method are you using, please?


Gorkem

May 31, 2024 at 5:55 am

We are actually not 100% up to date at this moment but i’m planning to update everything next week (there are a few changes i need to take care of before i back up and update). Once i have updated i’ll check back in if it is still happening.

And we are using Stripe as the payment method.


Rio

  • Support Staff

June 1, 2024 at 12:52 am

Awesome, please keep us updated whatever happen and if you encounter any problem.

thanks


Gorkem

June 4, 2024 at 9:01 am

Thank you very much!
I will be making my changes and updates tomorrow so i will be in a position to report back on whether the update stops these mismatches or not soon.


Sam

  • Support Staff

June 4, 2024 at 12:21 pm

Sure, please let us know the update so that we can help you better if any issue is present.

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