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Sold Out showing when event is not sold out

Posted: April 2, 2018 at 9:00 pm


fgair

April 2, 2018 at 9:00 pm

We have two events in our registration. It was working fine until we recently extended the early registration date, but now it is showing SOLD OUT, even though we have plenty of seats left.

I searched the forum posts and found this suggestion, but it did not help: go to Event Espresso > Maintenance > Reset page and click on the Reset Ticket and Datetime Reserved Counts button. After the reserved counts are reset, you can go to edit the event and click on Publish.

There was also a link to a bug fix, but it went to a 404 page.

HELP! We are losing registrations.


Tony

  • Support Staff

April 3, 2018 at 5:23 am

Hi there,

Currently, your ‘Field Trip’ datetime is sold out, as all of your tickets also appear to be assigned to that datetime they show as sold out.

Do you have a limit set on the field trip datetime?

Can you add a screenshot of your datetime and tickets sections?

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


fgair

April 4, 2018 at 9:17 am

Here’s a screenshot. I have tried to change the numbers under QTY but they revert to 50. The Field Trip does have a limit of 50, but we could change that and monitor it to stop at 50, if necessary for workaround.
http://www.aqualliance.net/screenshot-2018-04-04-08-12-45/


Josh

  • Support Staff

April 4, 2018 at 10:06 am

Hi there,

This is an easy fix: You open up the advanced options for the Field Trip datetime, then uncheck all the boxes next to the conference tickets. Then update/save the event. Then you’ll be able to blank out or change the limits set in the Ticket QTY fields for the non-field trip tickets.

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Status: closed

Updated by  Josh 3 months, 2 weeks ago ago

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