Support

Home Forums Event Espresso Premium Sold out events still show as sold out after cancelled tickets

Sold out events still show as sold out after cancelled tickets

Posted: December 31, 2014 at 10:30 am


skorby

December 31, 2014 at 10:30 am

EE4
If an event sells out then someone cancels, there is no way to resell those tickets. The tickets do not show up for sale and there is no way to make the event be active again. What is the workaround?

Example: http://creativelyuncorked.com/events/serene-trees-01072015/
There are 4 cancelled tickets to this event that should show as available. Tickets don’t show at all and I can’t change that. Display Ticket Selector is set to Yes.

I can add 4 tickets to the total number available, then it shows 8 tickets. Only 4 can sell, then it will let people add name, email hit register before it tells them it’s sold out. I will be fielding many angry phone calls if this is the workaround.

Status options are:
Pending Review
Draft
Cancelled
Postponed
Sold Out

Active is not available.


Josh

  • Support Staff

December 31, 2014 at 12:35 pm

Hi there,

I’m not seeing the same issue on my test site where if I add more quantity to a ticket it allows more sign ups past the limit.

One thing you could do is add a new ticket with a quantity of 4. The original ticket will remain sold out, and new ticket sales will apply toward the new ticket. Then when the new ticket is sold out, the ticket selector will automatically disappear.

As an aside, future versions of Event Espresso 4 have an improvement with the Cancelled feature so when you go in and cancel a registration, it will automatically open up a spot on the event.


skorby

December 31, 2014 at 3:28 pm

I had to add extra tickets then remove them to get it to work again.

I would rather have it say Sold Out than have the ticket selector disappear. Again, I will be fielding many phone calls on how to get tickets.


Josh

  • Support Staff

January 2, 2015 at 8:44 am

Hi there

There’s a setting in Event Espresso > General Settings > Templates that says “Display Status Banner”. If you set “Display Status Banner” to Yes for the Single event it will say “Sold Out” when the event is sold out.


skorby

January 2, 2015 at 11:28 am

That helped, thanks.

The support post ‘Sold out events still show as sold out after cancelled tickets’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  skorby 4 years, 11 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!