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Sold Out events not showing on site

Posted: January 25, 2022 at 7:38 pm


shakky_khan

January 25, 2022 at 7:38 pm

When events are sold out they’re disappearing from the site (events are displayed using WP Bakery’s post grid element) as the event status is changing from “Published” to “Sold Out”. Is there a way to change it so the “Sold Out” post status is treated as “Published”. The events have waiting lists so we need them still to be visible on the site.


Tony

  • Support Staff

January 26, 2022 at 6:02 am

Hi there,

Usually this means the query being used for the above output explicitly sets the post status they require to be published, you can’t force Event Espresso to change how the post status works but you may be able to hook into post grid and allow for it.

Can you send me a copy of the plugin(s) so I can take a look if there is a filter for this?

This posts goes into a little more details on this:
https://eventespresso.com/topic/sold-out-events-disappear-on-events-page/


shakky_khan

February 1, 2022 at 9:45 pm

This reply has been marked as private.


Tony

  • Support Staff

February 2, 2022 at 3:33 am

Sure, I’ll take a look if you send credentials over using this form:

https://eventespresso.com/send-login-details/

Note that generally, we won’t log in and/or make any changes to the site without a support token, however, the above is a little strange so I’ll at least take a look to see what is happening.

Where is the ‘post grid’ on your site?


shakky_khan

February 4, 2022 at 2:06 am

Thanks for that. I’ve just submitted the credentials via the form.

Do you mean which pages contain the post grid?


Tony

  • Support Staff

February 4, 2022 at 5:15 am

Hmmm, ok.

So I’ve seen this before with WP Bakery and I need to see the code for the post grid feature to see if there is a filter we can use to bypass this.

Can you send me a copy of the WP Bakery page builder plugin you are using so I can take a look?


shakky_khan

February 6, 2022 at 10:30 pm

This reply has been marked as private.


shakky_khan

February 6, 2022 at 10:30 pm

This reply has been marked as private.

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