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Sold Out events not allowing customers to pay afterchanging event ticket

Posted: October 6, 2021 at 2:25 am


October 6, 2021 at 2:25 am

Hi there,

We sold out our event – awesome! Tickets were either Full Trice ($380) and some were Deposit ($100). I successfully moved the Deposit tickets across to the Full Ticket so that they are all on the Full Ticket – I then cancelled the Deposit tickets. Some are fully paid ($380) and some have paid $100. So this part worked really well – this is a great solution for not having a deposit option – well done guys.

The event is now Sold Out and the Wait List pops up. Again, great job with this guys.

So I sent the Payment Reminder to the people who owe money ($280) but when they attempt payment it comes up stating that they can’t register as it is Sold Out. I worked out that if I increase the event capacity/ ticket capacity and re-publish it from Sold Out to normal/ Upcoming they can then pay. What happens though, is that when they successfully pay it Approves the Deposit ($100) ticket that I had previously Cancelled – so it adds a place in the event. This probably why it wouldn’t allow the end-user to pay when it is Sold Out.

I am wondering what your thoughts are on this or if I am doing something wrong. I have more info and screenshots to add if you like.

Thanks, Mark


  • Support Staff

October 6, 2021 at 3:47 am

Hi Mark,

Screenshots would be great for this, you can either include them here by hosting them and posting the links or send them to support[at] and I’ll take a look.

Can you break down the steps you took with one of the registrations to move them?

I’m assuming you used the attendee mover add-on but they would automatically cancel the original registration and above it sounds you manually cancelled them?

If you can send me a breakdown of the steps you took on one of the registrations I’ll see if I can reproduce this locally.


October 10, 2021 at 11:59 pm

Hi Tony,

I sent a detailed email to you last week. Can you check you received it please?


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