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Kbradley5
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September 4, 2024 at 3:45 pm
I have have reduced ticket #s from 12 to reflect 1 seat, which is sold. I have updated, refreshed and it is still showing 12 tickets available. Not sure what else to do.
https://childbirthconcierge.com/childbirthclasses/childbirth-educationlamaze-type-classes-in-persondelaney-park-downtown-orlando-2024/
Sept 10th date. Kindly advise, what am I missing?
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Kbradley5
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September 4, 2024 at 3:45 pm
I have have reduced ticket #s from 12 to reflect 1 seat, which is sold. I have updated, refreshed and it is still showing 12 tickets available. Not sure what else to do.
https://childbirthconcierge.com/childbirthclasses/childbirth-educationlamaze-type-classes-in-persondelaney-park-downtown-orlando-2024/
Sept 10th date. Kindly advise, what am I missing?
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Tony
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September 4, 2024 at 4:32 pm
Hi there,
Which sections did you update?
Can you add a screenshot of your DateTime and ticket section within the event editor, please?
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Kbradley5
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September 4, 2024 at 5:54 pm
where do I place the screen shot?
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Tony
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September 5, 2024 at 2:11 am
You can host the image on the site itself and post a link here, some examples:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
You can also email them to support[at]eventespresso.com and I’ll take a look there.
Or if you prefer for me to just look directly add temporary log in credentials using this form:
https://eventespresso.com/send-login-details/
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Kbradley5
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September 5, 2024 at 4:28 am
Thanks Tony, I just looked this morning and it is NOW showing Sold Out, not sure if this was a delay, but when I did save I refreshed and cleared my cache. But itiis showing now.
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Tony
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September 5, 2024 at 4:38 am
There’s no persistent caching within EE itself but I can see there’s server side caching forced on the server, it could have been the request was still serving from the cache.
GoDaddy Managed Hosting by any chance?
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Kbradley5
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September 5, 2024 at 4:54 am
yes to GoDaddy! I also send you a screenshot at upport@eventespresso.com as I may have caused another issue trying to solve the sold out issue, lol. It is displaying now on the sold out ticket option “Purchasable Quantities
– The number of tickets that can be purchased per transaction (if available).
Minimum Qty: 1 The Minimum Quantity purchasable for this ticket exceeds the number of spaces remaining
Maximum Qty: no limit
Event Date Ticket Uses
– The number of separate event datetimes (see table below) that this ticket can be used to gain admittance to.
Admission is always one person per ticket.
# Datetimes: 0
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Tony
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September 5, 2024 at 5:17 am
yes to GoDaddy!
The amount of caching issues with GoDaddy is just… crazy!
I don’t know if it’s improved over the years but last time I worked on GoDaddy issues they forced caching on all pages, wouldn’t allow you to exclude any pages from caching, ignored ALL of the ‘anti-caching’ stuff we have within EE and advised you edited a file on the server to disable all caching…. which they would randomly replace which would then re-enable caching again and break everything previously fixed.
I may have caused another issue trying to solve the sold out issue, lol.
Edit the ticket and set the Min Qty for that to to 0 again (not this is NOT the same last the Qty for the ticket available, its a setting to for how many tickets the user can select in the dropdown each time for that specific ticket.
If unsure, send me a screenshot of your tickets and I’ll walk though how to edit from there.
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Kbradley5
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September 5, 2024 at 5:34 am
Ok thanks, is there any works arounds with the Godaddy Cache issues? Do I just need to manually clear them in my browser?
I have set the Min Qty for that to to 0 again, saved, refreshed and it is still there. Like it was doing yesterday for the SOLD OUT issue.
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Tony
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September 5, 2024 at 5:41 am
Ok thanks, is there any works arounds with the Godaddy Cache issues?
There wasn’t. May be now.
When you say you cleared your cache, where, using what?
Do I just need to manually clear them in my browser?
Your browsers cache? No, this is server side on your web host side.
—
Hang on, your page shows this:
<!-- Page retrieved from Super Page Cache fallback cache - page generated @ 2024-09-03 22:37:14 - fallback cache expiration @ never expires - cache key 1499f8952cf7abd85401ae85bfdc4e5b3b2f93cd.html -->
That page is indeed cached.
Is Super Page Cache a plugin you have installed?
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Kbradley5
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September 5, 2024 at 5:50 am
I am a small business owner, self taught, built my website, not super knowledgable, just enough to be dangerous.lol I am not aware of any Super Page plug in and I don’t show it in my WP plugins.
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Tony
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September 5, 2024 at 6:03 am
Can you send me temp login details so I can take a look?
If so use this form:
https://eventespresso.com/send-login-details/
If not we’ll need to walk through this more as something is caching the page.
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Kbradley5
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September 5, 2024 at 6:09 am
Happy to send login details
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Tony
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September 5, 2024 at 6:24 am
This reply has been marked as private.
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Kbradley5
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September 5, 2024 at 6:46 am
Thank you, I just rechecked and now I see the plugin (maybe I searched incorrectly).
I still see:
Event Date Ticket Uses
– The number of separate event datetimes (see table below) that this ticket can be used to gain admittance to.
Admission is always one person per ticket.
# Datetimes: 0
I don’t want any of that to display. It does NOT display on any of the other ticket options for that Event.
and thank you so much for all your support
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Tony
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September 5, 2024 at 7:00 am
This reply has been marked as private.
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Kbradley5
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September 5, 2024 at 7:14 am
Got it, I was looking in the settings, lol. Thank you again you ALL OF YOUR HELP. Greatly appreciated.
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Tony
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September 5, 2024 at 7:23 am
You’re most welcome, I’m glad its now working 🙂
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