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Slow website

Posted: February 4, 2014 at 7:55 pm


Kiwi Poker League Ltd

February 4, 2014 at 7:55 pm

Hi,

Have event espresso working with an obox design theme called dynamo and the whole site is very slow to load, very slow to do anything in the espresso admin and wp admin. Im guessing a range of might be’s.

I have got the hosting provider to check the database server and it is on the fastest, latest they have.

I have tried using espresso on the default wp theme to see if the dynamo theme is causing issues still slow there.

I have removed the data and reduced the amount of data but the site is still slow.

Could you outline the basic hosting specs in detail ie, best preferred server, software etc. Or tell me a theme to use to check speed.

espresso website url:http://kiwipokerleague.net.nz if you want to see the admin end email me and i can send it through.

Look forward to hearing aback dudes.

Cheers Dayne.


Garth

  • Support Staff

February 4, 2014 at 9:36 pm

Seems you’re doing some good testing. Has this been an issue for a while or just recently? Who is your host, do they have a record of throttling or cpu usage?

Try running our Requirements Check plugin and see if you have any additional data: http://eventespresso.com/requirements/


Kiwi Poker League Ltd

February 6, 2014 at 2:19 pm

Morning,

Ran the requirements check – get ticks on all items except recommended Apache modules and Apache security. These should not be an issue should they?

The issue has been since the start. The hosting plan was a new plan, WP was a new install, the Espresso was a new install and purchase date reflects the time the site has been going.

Only other plugins used are WP SEO and W3 total cache (which was installed to see if could help the speed problem).

Hosting provider is http://www.openhost.net.nz

No information can be found if they throttle/cpu usage.


Garth

  • Support Staff

February 6, 2014 at 3:12 pm

Try deactivating your plugins one-by-one and trying to determine if it speeds up. Change your theme to a default WordPress theme and see if that helps. If those things don’t help then I’d contact your host and see if they can tell you more.


Kiwi Poker League Ltd

February 6, 2014 at 3:14 pm

Additional info:
• Checked with hosting provider, no throttling is happening
• Tested the website with http://www.webpagetest.org and it is showing the JSON API is trying to do something with twitter. In your documentation under the JSON API plugin installation it shows how to test – the test does not function as per your instructions. The website comes up with page not found, so something is amiss? i have set the JSON plug settings as per your user instructions.

Look forward to hear back from you.


Kiwi Poker League Ltd

February 6, 2014 at 3:16 pm

Hi Garth,

Did you not read my first post?
Your suggestions have been done. Except for the plugins – they are all espresso plugins. So do i deactivate each espresso plugin one by one, if so in which order so the site will still work?


Garth

  • Support Staff

February 6, 2014 at 3:27 pm

I did read your post.

Yes, go through and try to determine which one may be causing the issue. Do the same for Event Espresso and other plugins. Try deactivating the EE add-ons first. You should only activate the plugins that you NEED to run your website. It’s not necessary to have them all active if you don’t need them active.


Kiwi Poker League Ltd

February 6, 2014 at 3:33 pm

Hi,

So can you tell me which espresso plugin to deactivate first. Surely if a deactivate say the calendar plugin it will wipe live information, the event reoccurring plugin will break the events and so on. So if you can suggest an order then we can check and ill respond to you what happens.


Garth

  • Support Staff

February 6, 2014 at 4:48 pm

If you deactivate a Event Espresso plugin the data will not be removed. The functionality will stop, but the data will remain. When you reactivate after testing it will return to how things were before you deactivated it.


Kiwi Poker League Ltd

February 6, 2014 at 5:24 pm

Thanks for responding fast. Any comment on my ‘Additional info’ post?


Sidney Harrell

February 6, 2014 at 5:49 pm

I just ran that test, and the api.twitter.com/1/statuses/user_timeline.json is showing in red because it’s getting a 403 error when they try to pull it. It’s a json request, but I don’t think it’s our json api add-on that is doing it. Do you have the EE json api add-on activated?


Kiwi Poker League Ltd

February 6, 2014 at 8:02 pm

Hi, thought the same have it turned off and site has sped up a bit. Can you outline in your JSON api installation instructions correct setup so that test can be run as you describe. I set the JSON api plugin as per Espresso instructions and i still get the 403 error. But the JSON plugin seems to be hogging speed so any Espresso comments would be welcome.


Sidney Harrell

February 6, 2014 at 9:44 pm

Are you talking about the 403 error reported by http://www.webpagetest.org/ from api.twitter.com/1/statuses/user_timeline.json? Or the 404 error when you try to test the EE json api add-on?


Sidney Harrell

February 6, 2014 at 9:54 pm

As a test, I ran my test site against http://www.webpagetest.org/, and it loaded in 2.269s for the First View, and 1.122s for the Repeat View. It does the first and repeat to simulate browser cached scripts, styles, and images. I then activated our json api add-on, and it loaded in 2.468s for the First View, and 1.116s for the Repeat View.


Kiwi Poker League Ltd

February 9, 2014 at 2:12 pm

Thanks for getting into this.

The 404 error when testing the EE JSON api – the setting is not right so can you outline the correct setup.

For the test, will do a repeat test with the other 2 plugins the site has off and report.


Josh

  • Support Staff

February 10, 2014 at 9:32 am

Hi Dayne,

I checked and I’m not seeing a 404 error when I check the JSON API on your site. So it looks like it’s set up correctly. Here’s the URL:

http://kiwipokerleague.net.nz/espresso-api/v1/events/public.pretty_json


Kiwi Poker League Ltd

February 10, 2014 at 12:33 pm

Have found the other JSON api code – it was buried in the professional theme the site uses. Twitt-er altered code and so made the JSON api in the theme go round in circles. Seems like Espresso team had it sorted a while ago great stuff.

Thanks for checking if i had set the EE JSON api correct, i am guessing the theme JSON api was conflicting there as well so i could not get the test page up.

All in all, site is much improved, thanks for the trouble shooting help.


Seth Shoultes

  • Support Staff

February 10, 2014 at 11:37 pm

Thanks for the update!

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Updated by  Seth Shoultes 5 years, 9 months ago ago

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