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Difficulties with automatic upgrade

Posted: February 7, 2013 at 8:38 am

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Petra Griffiths

February 7, 2013 at 8:38 am

I am getting the following message: “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.” The installation was changed from an old domain and you changed the site license. I have deleted the EE plugin from the old domain but I am still getting the message above. Do I need to do anything else?


Jonathan Wilson

February 7, 2013 at 11:04 am

Hello Petra,

I have reset your license key. You can remove it from the development site and enter it into the live site.

Let us know if you have any issues.


Petra Griffiths

February 8, 2013 at 3:10 am

Thanks for doing that Jonathan. That’s worked fine.

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