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Site reassignment

Posted: February 1, 2013 at 9:03 am


Susan McLean

February 1, 2013 at 9:03 am

We have moved our client’s site from dev to production and I can’t reset my key to get automatic plugin updates. I’ve tried checking out 4x from your site, and it never processes. Please advise asap! Thank you. The production domain to be reassigned is http://www.rodaleinstitute.org


Patrick Haley

February 1, 2013 at 1:08 pm

I had this issue when I took my site live too. I went to the Event Espresso homepage and logged in, From there I went to where my sitekey is displayed and clicked the green icon to request a sitekey reset. I received and confirmation email and after that I didn’t have any issues!


Susan McLean

February 1, 2013 at 1:43 pm

I did just this, Patrick, but it says “reset pending” and we’ve heard from no one! This is crazy…


Jonathan Wilson

February 1, 2013 at 2:39 pm

Susan,

I apologize for the delay. I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.

Patrick, thank you for your input. We appreciate your willingness to help! 🙂

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