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Stephen Johnson
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July 18, 2012 at 4:58 pm
The site license key works fine on my ‘localhost’ development environment, but when I try to set up my clients site in a live testing environment (as a sub-domain on my website), it’s not working so well. I am using this as client review and approval prior to launching their new site ‘LIVE’ on their webhosting provider’s servers. My client purchased EE, not me, and I have no need for it on my own site once we go live with theirs. What is the procedure for the site license key to move/transfer what looks like 3 times before it is finally at it’s real ‘home’ with my client’s site?
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This topic was modified 12 years, 5 months ago by
 Garth.
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Garth
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July 18, 2012 at 5:11 pm
Hi Stephen,
Here is the FAQ on that:
We will also provide support for one development server that is intended to be used as a testing platform prior to launching an official website. One-click upgrades will only work on one installation of WordPress per license key, so you will want to choose which site you want to use your license on for one-click upgrades. You can activate the license key on your development domain and when you’re ready to launch we can reset the key for free so you can use it on your live website. If you need more than one license key we recommend purchasing the developer license or contacting us to try and arrange two license keys on your account. If you need our assistance, please make the website available for viewing so we can help you as quickly and efficiently as possible.
Just notify us via our contact form and ask for the license to be reset because you’re moving it from your development platform to its permanent location.
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pbraun
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July 19, 2012 at 2:22 am
Resetting keys and one-click upgrades only on one WP install are all fine; however, I don’t understand why my current dev domain WP install says “You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.” since my Site Licence Key is active for this very domain?
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Stephen Johnson
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July 19, 2012 at 12:40 pm
Garth,
Thanks for the info. Since I was unaware of this and set this up on my local machine using the site key, my next question is this:
Will EE work on my development server, which is a subdomain under my business website, without having to reset the key that is now connected with my ‘localhost’ machine? I ask this because when I go live with my client’s site, after approval from them on the development site, I will want to reset the key to their location, which will ultimately be EE’s permanent residence.
I hope this makes sense…..And thanks in advance for your reply.
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Josh
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July 19, 2012 at 12:44 pm
@pbraun
Can we take a look at the admin? If that’s okay, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/
Select the “I am sending login info as requested” department form.
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