Generally speaking you will have 1 (Premium) key per account so each key would be assigned to a separate account.
If you can provide some details using this form, Select ‘Sales/Billing Question’ (I would recommend including the transaction ID for your second purchase within the ‘message’ section to help speed up the process)
A member of the sales team will investigate and be in touch asap.
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Support forum for Event Espresso 3 and Event Espresso 4.