Home Forums Event Espresso Premium Site License Key Transfer

Site License Key Transfer

Posted: November 29, 2012 at 7:53 am

Zachary Hoffman

November 29, 2012 at 7:53 am

We just launched our site last night and are trying to transfer the site license key from (where we were staging it) to (where it is now live). Never mind that I have to pay an extra $10 to do this (stupid). I am trying to make a payment so I can complete the requests and it just keeps taking me back to the same form, no error message no problems with my CC. The site is now live and this is super frustrating. On top of that the connection isn’t working. Your support person is helping me with it, but this is really making is look bad since we recommended this solution to the client.

Seth Shoultes

  • Support Staff

November 29, 2012 at 9:33 am

Hi Zachary,

Sorry about that. I have reset your license key. We don’t charge for license key resets when moving from a test to live server. I put in a request to the developers to try and make that a little clearer.

I will follow up in your other thread about the issues.

Zachary Hoffman

November 29, 2012 at 11:19 am

Guys –

It’s still showing:

> Active on:

And still getting this message in WP Admin

> You have the correct Site License Key for Event Espresso but your
> current membership access only allows for automatic upgrades on one
> domain. Please log into your account to manage your Site License Keys
> or purchase a support license now.

Please let me know how we can get this updated ASAP. We’re trying to follow the other suggestions on the problem, but we can’t do any testing until this Site License issues is resolved.


  • Support Staff

November 29, 2012 at 12:05 pm

Hi Zachary,

I’ve reset the key again. What you will need to do next is go to Event Espresso>General settings on your site and remove the key there and save. Then you can go to your account page and copy then paste the key from the account page into the key field in Event Espresso>General Settings, then save again.

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