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Site License Key Still Invalid

Posted: November 7, 2012 at 1:49 pm


woodstockartglass

November 7, 2012 at 1:49 pm

My site license key was apparently reset by Jonathan Wilson of the support staff. I followed his instructions below, and still cannot automatically update EE plugin.

“I have reset your license keys. Please remove the key from the field in your settings, save, then reenter the key and save again.”


Jonathan Wilson

    •

November 7, 2012 at 1:59 pm

Hello,

I am sorry for the trouble.

May we log into the site so we can investigate further? If so, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/

Please select the “I am sending login info as requested” department form.


woodstockartglass

November 7, 2012 at 2:09 pm

Just sent it.


Jonathan Wilson

    •

November 7, 2012 at 2:45 pm

Okay. Looks like it is resolved now. I removed the key, saved the options, entered the key, and saved again.

We were having issues with our auto-update system earlier. That may be what was causing the problem.

Let us know if you have anymore questions.

The support post ‘Site License Key Still Invalid’ is closed to new replies.

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Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Status: closed

Updated by  Jonathan Wilson 11 years, 5 months ago ago

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