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Site License Key Problem – says key isn't valid when it should be

Posted: November 7, 2012 at 12:26 pm

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woodstockartglass

November 7, 2012 at 12:26 pm

This is the message I am receiving:

> There is a new version of Event Espresso available. View What’s New
> with version 3.1.28.1.P. You need a valid Site License Key to enable
> automatic upgrades. Your current membership level does not allow
> automatic upgrades on more than one domain. Please log into your
> account to manage your Site License Keys or purchase a support license
> now.

I should still have a valid license key for automatic upgrades, considering I purchased this April of 2012.


Eric Doss

November 7, 2012 at 12:27 pm

Hey EventEspresso,
I’m having the same issue with my upgrade for the main plugin and for ticketing.
Thanks for a quick resolution,
Eric


Jonathan Wilson

November 7, 2012 at 12:29 pm

Hey Guys,

There were significant changes made between how licensing is handled in 3.1.27.1P and 3.1.28.1P to allow for less restrictions and result in way less install key fails. But the change from the one version to the next may require resetting some keys.

I have reset your license keys. Please remove the key from the field in your settings, save, then reenter the key and save again.

Sorry for the trouble.

I am marking this issue resolved and closed. If you need further assistance, please start a new topic.

Thanks!

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