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Luke Cartledge
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April 19, 2013 at 12:10 pm
This is the second occasion on which I have had to get in touch because I am unable to update the plugin because the site license will not allow me. Even though it is aware that the license is for my site. Neither the main plugin nor the calendar can be updated and i get the following boiler-plate text:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
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Josh
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April 19, 2013 at 12:37 pm
Hi Luke,
Your key was reset. I checked and it looks like the last time the site was updated there was still an issue with the Plugin update engine that would require one more reset. Sorry for the trouble.
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Ramon Lorente
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April 24, 2013 at 3:39 am
I have the same Issue!!!
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Dean
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April 24, 2013 at 6:24 am
@Ramon – we dont have your key as in use on any site. I have reset it anyway but make sure that the key is in the correct field in the General Settings page and resave the options.
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Ramon Lorente
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April 24, 2013 at 3:49 pm
I still havinh the same problem and the key is in the right place. It is suppouse to be activate on calgaryskiclub.org . can youn reset the key again?
Thanks.
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Ramon Lorente
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April 24, 2013 at 4:19 pm
I can read the next message:
You have correct Site License Key for Event Expresso but your current membership access only allows for automatic upgrades on one domain…
And I only have one Domain, and is in which I am trying to upgrade.
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Dean
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April 25, 2013 at 3:40 am
@Ramon, it has notified us of the site now. I have reset it just in case, so resave the settings page and if the message is still there, please wait 24 hours and if it is still there let me know.
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Wim Brouwer
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April 26, 2013 at 12:20 pm
Same for me: I can read the next message:
You have correct Site License Key for Event Expresso but your current membership access only allows for automatic upgrades on one domain…
And I only have one Domain, and is in which I am trying to upgrade.
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Josh
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April 26, 2013 at 12:37 pm
Hi Wim,
Is your WordPress installation a single site or multi-site install?
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Wim Brouwer
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April 26, 2013 at 1:43 pm
It is a single site install
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Wim Brouwer
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April 26, 2013 at 1:44 pm
You can find it at http://www.beachonwheels.nl
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Josh
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April 26, 2013 at 3:44 pm
Hi Wim,
There might have been an issue with the missing P from the previous version. I’ll reset your license key and that may help.
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Wim Brouwer
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April 27, 2013 at 3:36 am
Thank you, that was the solution!
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Will Chapman
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May 3, 2013 at 8:24 am
Trying to upgrade to the current release I am getting the same error:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now. “
I thought we had this issue with the lat upgrade…?
Cheers
Will
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Josh
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May 3, 2013 at 9:40 am
Hi Will,
There may have been a glitch with the version numbering with the .31 release that is causing this. I’ll go a head and reset your key which should take care of it.
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mross1
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May 3, 2013 at 11:26 am
I am having this issue at http://www.acorntheater.com. What is the fix?
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Ramon Lorente
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May 3, 2013 at 2:20 pm
@Dean,
I still have the same problem, could you reset my license key again.
Thanks.
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tdzl
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May 4, 2013 at 6:27 pm
Same issue. My key was recently reset from my dev site, to the live site.
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Dean
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May 6, 2013 at 1:37 am
@mross1, Ramon and Todd – I have reset your licence keys, please remove the licence key from the General Settings, save and add it back and save.
If the issue is still occurring in 24 hours please advise.
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Will Chapman
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May 6, 2013 at 2:56 am
Resetting the key per say didn’t solve the problem as I copied the reset key from your website and replaced the old version on my website. Same problem.
However, I think I have uncovered what has been causing the problem. When one copies the key from your website, it is easy to also capture a leading space. I spotted the space on my website and removed it. Fingers’ crossed but it seems to have made a difference.
Perhaps you can strip out any inadvertent spaces that may be captured when users paste in the key?
Regards
Will
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Dean
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May 6, 2013 at 3:21 am
Hi Will,
Yes a space will definitely mess things up on the key. There is a dev ticket outstanding on this, ill bump it a bit, see if we can get that resolved.
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tdzl
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May 6, 2013 at 7:54 am
Resetting the key worked for me. Thanks, Dean!
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mross1
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May 6, 2013 at 6:04 pm
Still experiencing the problem after reset.
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Dean
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May 7, 2013 at 1:22 am
@mross. I recreated your key completely. Please remove the one in your General Settings and save. Go to your account page here on eventespresso.com and get the new key and add it to your General settings and save. Let me know in 24 hours if that has not resolved the problem.
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mross1
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May 7, 2013 at 2:50 am
That seems to have fixed it. Thank you.
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Lynn Taillon
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May 9, 2013 at 2:56 pm
I am having the same issue today after a license reset several days ago.
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glokhorst
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May 10, 2013 at 3:18 am
Dear Support Team,
I have the same trouble as well. While updating to 3.1.32 we get a failure notice. Can you please reset our SLK if that solves the problem?
Thanks
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Dean
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May 12, 2013 at 11:13 pm
@ Lynn – I recreated your key too since you had a recent reset. Can you please add the new key as per the above instructions
@glokhorst – that possibly is a different issue, can you please create a new forum thread providing the error details in full please.
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chad houck
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May 13, 2013 at 9:33 pm
Hello. Have matching keys in my admin settings and profile, both showing the accurate domain, but getting this same error message. Do I need a key reset for http://discovertechnology.org?
Thanks!
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cartarapro
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May 14, 2013 at 12:30 am
Need mine reset, too! Multi-site installation, using 2 of 5 licenses on a developer acct. The gotkizombafestival.com and cartara.com sites won’t allow auto upgrade.
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Lynn Taillon
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May 14, 2013 at 12:07 pm
Thanks @Dean. I was able to upgrade, however the following error generated:
Warning: in_array() [function.in-array]: Wrong datatype for second argument in /home/ltaillon/public_html/wp-content/plugins/event-espresso/espresso.php on line 1110
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Josh
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May 14, 2013 at 1:12 pm
Hi Lynn,
Can you try deactivating, then reactivating Event Espresso? If the error re-appears, please start a new support topic and we can help you there.
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Reece Morrel Jr
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May 14, 2013 at 4:23 pm
I have the website TulsaFencing.com. I receive the same message for Event Espresso, Espresso Calendar and Espresso Social.
I have a Business License that expires on August 12, 2013.
I have re-typed and cut-and-pasted my support license key.
No joy.
Thank-you for your help.
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Dean
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May 14, 2013 at 11:43 pm
@Reece, I have reset your licence key, please remove it from your site, save the settings, add it back and save. If the error has not resolved itself in 24 hours please advise.
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jerome moreau
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May 15, 2013 at 12:03 am
Hello
It seems that my rights do not allow me an automatic update plugin.
Can you tell me if the plug-ins are installed last?
thank you
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Dean
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May 15, 2013 at 12:09 am
@Jerome, none of your licence keys have been activated, so automatic updates will not work. Have you entered a licence key into the General Settings page (at the bottom)? If you have, would there be anything that would block communication between your site and ours?
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jerome moreau
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May 15, 2013 at 12:21 am
I do not understand, what should I do?
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Dean
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May 15, 2013 at 12:58 am
Hi Jerome,
If you log into your Event Espresso account page, on the right hand side you will see a list of Site License Keys.
Copy one of these keys making sure there are no spaces at the front or end of it.
Then log into your WordPress site and go to the Event Espresso General Settings menu.
Scroll to the bottom of the screen and you will see an input field for the Site Licence Key. Paste the copied key there and click the Update Settings button.
After that, go to the Plugins menu and updates should become available. Sometimes it takes a little while for your site to talk to ours to confirm the key is valid, so if the updates are not available straight away give it some time.
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jerome moreau
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May 15, 2013 at 1:18 am
thanks dean
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