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Site license key for upgrade

Posted: July 20, 2012 at 10:25 am


Ted Karlsalr

July 20, 2012 at 10:25 am

Hi there,
I wanted to update to new version, the 1 click update is not there and I receive this message;
[ You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.]
What does that mean? I have only one site and when I checked my account it has a correct site name ( http://www.omnilargess.com )! What should I do?


Garth

  • Support Staff

July 20, 2012 at 10:37 am

Can you try removing the license key from your settings, saving the license key field, and then adding your key back in?

Do you have any old versions of Event Espresso uploaded or deactivated?


Ted Karlsalr

July 20, 2012 at 10:56 am

Hi Grath,
I removed the license key saved it and then added the key. the problem is still there! I don’t have any older version in my plugins where else should I look for it? Should I resubmit the key?


Seth Shoultes

  • Support Staff

July 20, 2012 at 11:01 am

Hi Ted,

Please try it again. I reset the license key, try re-saving the same key.


Ted Karlsalr

July 20, 2012 at 11:03 am

Thank you Seth. It works! Do I have to do this in every updates?


Josh

  • Support Staff

July 20, 2012 at 11:08 am

It shouldn’t be necessary each update.


Seth Shoultes

  • Support Staff

July 20, 2012 at 11:09 am

hopefully we have it fixed now.


Ted Karlsalr

July 20, 2012 at 11:10 am

Thanks a lot

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Ted Karlsalr 8 years, 4 months ago ago

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