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Andrea Mereghetti
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February 6, 2013 at 11:31 am
Dear,
again happen, on my account page result linked, but in WP administration appear the message that my licence is not linked and i can’t upgrade to the new version.
Rgds.
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Dean
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February 7, 2013 at 1:43 am
Hi,
I have reset your licence key. Please remove the key from the General Settings, save, add it back and save.
I would also advise you to update your version of Event Espresso, we have fixed several important bugs since the version you are using.
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Andrea Mereghetti
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February 7, 2013 at 9:23 pm
Thanks Dean for reset the licence,
but registering of the portal is not working. I’ve updated to last version.
Now i’m not able to update from WP ticketing, and appear a message that i haven’t a support licence.
Rgds.
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Josh
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February 11, 2013 at 12:10 pm
Hi Andrea,
Which version of Event Espresso is installed right now?
Have you copied the license key from your account page to the bottom field on Event Espresso>General Settings and saved?
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Andrea Mereghetti
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February 11, 2013 at 12:27 pm
Dear Josh,
the actual version is 3.1.30.5P.
Rgds
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Josh
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February 11, 2013 at 12:37 pm
Hi there,
Maybe you didn’t see my second question, I’ll repost here just in case:
Have you copied the license key from your account page to the bottom field on Event Espresso>General Settings and saved?
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Andrea Mereghetti
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February 11, 2013 at 12:38 pm
Yes, of course.
Is the second time that this problem happen, last time was resolved by resetting the licence. I’m checking for problem with WP and hosting.
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Josh
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February 11, 2013 at 12:47 pm
Hi Andrea,
We could try a new key. I’ll remove the old one and give you a new one right now.
Is this a single site or a multi-site installation of WordPress?
Are there any security plugins active that block communication with other servers?
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Andrea Mereghetti
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February 11, 2013 at 12:49 pm
Single site.
In the same server, is a dedicated server i’ve blog.kolo.mx with EventEspresso and works well.
Rgds.
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Andrea Mereghetti
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February 11, 2013 at 12:50 pm
I found a problem with DNS propagation, (double master server) i’ll check in the afternoon if will work. Thanks a lot for the new key.
Rgds.
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Andrea Mereghetti
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February 11, 2013 at 5:08 pm
Dear,
with the new licence, worked at the first attempt!
Thanks a lot!
http://www.dooh.mx registered and linked.
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