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Site is now live and I can't make recaptcha work

Posted: April 5, 2018 at 3:17 pm


April 5, 2018 at 3:17 pm

I’m having issues with the recaptcha. I have registered and placed the site and private keys on the EE4 Registration Form. I have checked to make sure I copy and pasted the correct site and secret keys in the right place.

Please advise.




April 5, 2018 at 3:33 pm

The pop up error message says it cannot contact recaptcha and to check my connection and try again.

The message on the bottom of the page where the recaptcha is says “ERROR for site owner: Invalid site key”

I know the keys are right.

I entered the site name when I was registering it as

Not sure where I went wrong???


  • Support Staff

April 5, 2018 at 8:20 pm

Hi Laura,

There can be a delay before you can use reCAPTCHA, it can take up to 30 minutes or so until you can start using the API. It appears that it’s working now:


April 6, 2018 at 6:53 am

It doesn’t look like it’s working on my end. My “connection” to the internet is fine. Do you have any ideas Josh?

Screenshot of 1st error

screenshot of 2nd error


  • Support Staff

April 6, 2018 at 7:10 am

Hi Laura,

That’s not from Event Espresso.

EE only adds a reCaptcha form to the registration checkout –

Thats working fine.

The above screenshot looks like its from your contact page:

The settings within EE do no control that reCaptcha, I don’t know what it’s from but likely another plugin or the theme and the key settings for whatever is adding the above are incorrect.

You’ll need to find whatever is adding that reCaptcha to your site and update the keys.


April 6, 2018 at 7:33 am

Oh Duh! Sorry to bother you. Thanks Tony.

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Updated by  TOCIFT 11 months, 2 weeks ago ago

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