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nelly
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May 28, 2015 at 9:46 am
Hi
I was just installing the EE3 with all the add-ons one by one and the site just went crazy, everything that i select take me to your main part!! i tried to log out and log in and its the same! what happend!!!please help!!
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Tony
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May 28, 2015 at 10:08 am
Hi Nelly,
Can you explain exactly what is happening please?
Maybe include a screenshot so we can see what you are referring to.
Do you see any error messages?
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nelly
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May 28, 2015 at 10:12 am
Hi Tony,
ok i was just installinf one by one the add-ons i think it happend whith the recurrence one.. after i activate the add on it went directly to the EE area, and now i try to navigate through the site and everywhere i select it just goes to the same page. i close everything logout login and nothing..
i just try to enter and i had this error message
Fatal error: Cannot redeclare espresso_version() (previously declared in /home/content/p3pnexwpnas10_data01/13/2607513/html/wp-content/plugins/event-espresso-core-reg/espresso.php:49) in /home/content/p3pnexwpnas10_data01/13/2607513/html/wp-content/plugins/event-espresso/espresso.php on line 35
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nelly
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May 28, 2015 at 10:17 am
this is my site…. now nothing works!!
http://c7c.6f2.myftpupload.com/
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Lorenzo Orlando Caum
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May 28, 2015 at 10:44 am
Hi Nelly, you installed a mix of Event Espresso 3 and Event Espresso 4. Deactivate and remove all Event Espresso software via WordPress plugins.
Then download Event Espresso 3 from this list:
https://eventespresso.com/users/nellymaysonet/#ee3-downloads
—
Lorenzo
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nelly
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May 28, 2015 at 10:46 am
I can’t! i don’t have access to my account!
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nelly
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May 28, 2015 at 10:48 am
And aren’t those part of all the things include it in the license???
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Lorenzo Orlando Caum
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May 28, 2015 at 10:48 am
Hi,
Do you have an SFTP or an FTP login and are you familiar with a tool like Cyberduck or FileZilla?
—
Lorenzo
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Tony
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May 28, 2015 at 10:49 am
Because both EE3 and EE4 have been activated you’ll need to disable one of them using FTP or via something similar to cPanel’s ‘File Manager’.
Do you have access to either FTP or some form of control panel through your host?
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nelly
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May 28, 2015 at 10:53 am
ok i had my hosting and website in godaddy
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nelly
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May 28, 2015 at 11:38 am
omg i just spent $200 and i lost a lot of time and work on this!
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nelly
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May 28, 2015 at 11:40 am
In your list of the whole features of the business license include the EE4 add ons!! and they are available on the downloads!! thats why i upload them!!! it doesn’t make sense!
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Tony
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May 28, 2015 at 11:48 am
I’m sorry for the confusion.
There are 2 versions of Event Espresso and 2 sets of Add-ons (1 set for each version)
Event Espresso 3 has its own set of Add-ons.
Event Espresso 4 has its own set of Add-ons.
EE3 Add-ons are not compatible with EE4 and vice versa. Within your account page they are separated and coloured differently – http://take.ms/Oohh4
From the error above it appears you have installed both Event Espresso 3 and Event Espresso 4 at the same time, which causes a fatal error.
One of those versions needs to be disabled by re-naming one of the plugin directories. GoDaddy has its own File Manager within its control panel that can do this (you will have received login details when you set up the account) or you can use FTP to it.
We can help you get this back up and running, but do you have either FTP details or access to GoDaddy’s control panel for your site?
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nelly
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May 28, 2015 at 1:23 pm
Ok they resolved the problem… im installing everything again.. what is this file for: Custom Files Add-on v3.1
its says its empty… and didn’t install..
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Lorenzo Orlando Caum
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May 28, 2015 at 1:43 pm
Hi, the custom files add-on isn’t a plugin for WordPress and needs to be manually installed via SFTP or FTP.
Also, each add-on has a documentation icon which appears to the right of the download link. Clicking on that link will take you to the documentation for each add-on and the add-ons are not needed to use Event Espresso 3.
You can use Event Espresso 3 along with the add-ons that you want to use for your project.
For example, if you will be the only one setting up events on your site then the Roles and Permissions add-ons would not be needed.
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Lorenzo
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nelly
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May 28, 2015 at 2:04 pm
I follow the instruction they didnt said anything about FTP!
yours instructions said other thing:
Custom Template Add-on
The Custom Template add-on provides you with an easy to use way to change the look and function of your event lists.
Download the latest version of the Custom Template add-on for Event Espresso 3 from your Event Espresso account.
Then login to your WordPress dashboard (WP-admin) and go to Plugins. Next, click on Add New –> Upload and browse to the plugin on your computer. Then select the zip file and begin the upload process. Wait for the plugin to upload and then click on Activate.
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Lorenzo Orlando Caum
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May 28, 2015 at 2:24 pm
Hi Nelly,
Yes, I wrote those steps. Please take a look at the information below.
The Custom Files add-on needs to be manually installed:
https://eventespresso.com/wiki/custom-files-add-on/#installation
The Custom Templates add-on can be installed via WordPress:
https://eventespresso.com/wiki/custom-template-add-on/
They have a similar name but they are actually different files. Again, please take a look at the documentation for each add-on if you are unsure about one of them.
The point that I was trying to share earlier is that you do not need to install every add-on for Event Espresso 3 to use Event Espresso 3.
Thanks
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Lorenzo
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nelly
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May 28, 2015 at 3:21 pm
Oh ok, but then you still had that wrong on your site cause it said
Custom Template Add-on v1.1.p and its not, when i download them its the custom files, you have to correct that…
Thanks
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Dean
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May 29, 2015 at 2:46 am
Hi Nelly,
Where about does it say Custom Template Add-on v1.1.p but downloads Custom Files? Is it on your account page or elsewhere?
If you can clarify that I’ll be happy to examine it and fix it.
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nelly
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May 29, 2015 at 5:41 am
Hi Dean,
In my account under the EE3 Downloads available this is the list that i see, i install all of them except the last one, its says custom template add-on, when i download the file name is custom-files.3.1, and when and click the documentation to follow it take me to this link https://eventespresso.com/wiki/custom-template-add-on/
Please let me know what its the problem..
Thank u so much!
Downloads
EE3
Not compatible with Event Espresso 4
Event Espresso v3.1.37.3.P
Events Calendar Add-on v2.2.6.p
Multiple Event Registration Add-on v1.0.5
Ticketing Add-on v2.2.0.p
Custom Files Add-on v3.1
JSON API Add-on v2.1.4.P
Recurring Events Manager Add-on v1.1.8
Roles and Permissions Basic Add-on v1.5.5
Social Media Buttons Add-on v1.1.7
WP User Integration v1.9.8
Social Coupons Integration v1.5.4.p
EE3 MailChimp Integration v1.2
Custom Template Add-on v1.1.p
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Tony
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May 29, 2015 at 6:12 am
Hi Nelly,
The Custom Files Add-on is for use by developers to override functions within Event Espresso. It is not a plugin and needs to be installed using FTP. Is the Custom Files Add-on something you need?
The core functionality of Event Espresso is all within the main plugin, each of the Add-ons adds additional functionality. Installing Add-ons you do not need may be unexpected results as they may set up EE to work differently than you expect.
I will get the link fixed up so that it points to the correct page.
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nelly
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May 29, 2015 at 6:36 am
Ok! you guys had to keep things together… everyone of you said something different and none except Dean try to really see what was the problem..
Cause they way you show things in the site definetly is confusing… You had to remember that you had clients that are not developers, and that’s why they buy your stuff.
Yesterday i lost a whole day of work cause of your plugin.. clearly you had to fix how you had your things in the site..
When i buy the business package it shows features of both versions EE3 & EE4
Then in my account appear all those downloads, so since i see it in the package that i just BUY i assume i can use them…
Also in the Downloads part you specific that the EE3 downloads are not compatible with EE4 but you don’t specifc that the EE4 are not compatible with EE3..
And i can continue telling u a lot of thing that you should made better but i dont have the time cause i have to set up your plugin that i HOPE worth my money at the end…
THANKSSSS
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Lorenzo Orlando Caum
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May 29, 2015 at 8:24 am
Hi, I’ll mark this support post as resolved. If you need help with anything else, please create a new support post in our support forums:
https://eventespresso.com/support/forums/
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Lorenzo
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