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Site crashed when plugin activated

Posted: September 3, 2014 at 8:54 am


Eric Thomas

September 3, 2014 at 8:54 am

Please help as the plugin crashed my site when activated. Here is the error:
[22-Aug-2014 19:49:07 UTC] WordPress database error Duplicate key name ‘option_name’ for query ALTER TABLE wp_wlm_user_options ADD INDEX option_name (option_name) made by require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), do_action(‘init’), call_user_func_array, WishListMember->Init, WishListMemberDBMethods->MigrateLevelData, WishListMemberDBMethods->CreateWLMDBTables

Thanks for your help.


Lorenzo Orlando Caum

  • Support Staff

September 3, 2014 at 9:00 am

Hi,

That is an old error referring to the Wishlist Member plugin.

What version of Event Espresso did you try to activate and is there an existing version of Event Espresso installed through WordPress Plugins?

You can rename the WordPress plugins folder to restore access to your WordPress admin. Then reverse the changes after you have logged in.

http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F


Lorenzo


Eric Thomas

September 3, 2014 at 9:11 am

I have restored access to the site. There is no longer a Wishlist plugin running. After I saw your post, I deactivated and deleted the previous Expresso Lite version. Should that clear it up? Should I activate the Event Espresso again?


Tony

  • Support Staff

September 3, 2014 at 12:03 pm

After I saw your post, I deactivated and deleted the previous Expresso Lite version. Should that clear it up? Should I activate the Event Espresso again?

Without knowing exactly what is installed/activated on the site its hard to say.

The error above is related to wishlist, if wishlist is no longer active this should be a problem again.

In regards to Event Espresso, you can only run one instance of EE at any one time. This can be EE Lite, EE3 Premium and EE4, only one of those plugins can be activate at any one time.

The support post ‘Site crashed when plugin activated’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 5 years, 3 months ago ago

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