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Sign up for waitlist showing when waitlist is full, so no signup form

Posted: April 11, 2022 at 8:22 am


fourthdimension

April 11, 2022 at 8:22 am

Hi there.

We’ve got an event that is full, and the waitlist is full, yet the “sign up for waitlist” link still shows.

Clicking on the link though, doesn’t provide a sign up form, which makes sense I guess, but why is the sign up link showing?


Tony

  • Support Staff

April 11, 2022 at 12:30 pm

Hi there,

Can you link me to the page that displays the “sign up for waitlist” link, please?


fourthdimension

April 12, 2022 at 9:03 am

Hi there.

The event page is: https://www.coachesontario.ca/calendar/nccp-make-ethical-decisions-188/, or https://www.coachesontario.ca/calendar/ for the listing. It’s the april 21st NCCP Make Ethical Decisions event.

I’ve lowered the waitlist by 1 and it made the “sign up for waitlist” link disappear.

If you let me know when you might be looking I can turn it back on — we don’t want to leave it on though as it was confusing people.

Is it possible to include simon@swiftupdates.ca on this ticket (thats me, I’m the one actually looking at the issue, as opposed to the account holder).

Thank you

Simon


Tony

  • Support Staff

April 14, 2022 at 8:53 am

Hi Simon,

If you can add a screenshot of the ‘Event Tickets & Datetimes’ and ‘Event Wait list’ sections I can test this locally to see if I can reproduce it.

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots

Failing that we can take a look at the setup active on the event again.

(Note you can mark your reply private so only EE staff can view it if preferred)

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