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Shortcode not working on enfold theme

Posted: May 30, 2016 at 11:33 am


carrypermit

May 30, 2016 at 11:33 am

Hello, This is the second ticket opened for this matter. The first issue we believed was resolved due to an issue with the theme, but the theme author has confirmed that this is an issue with the plugin.

Please see the below thread for overview of issue:
https://eventespresso.com/topic/shortcodes-stopped-worlking/

I’ve (with your help previously) narrowed down the issue to one particular theme settings that causes the shortcodes to stop working. When you choose which page should be designated the “blog” page, then the shortcodes stop working.

Can my support token still apply to this issue? Anyway, please let me know if you can implement a fix on your end to solve this.

Reference of theme author support thread:
http://www.kriesi.at/support/topic/short-codes-for-event-espresso-stopped-working-after-updating/


Josh

  • Support Staff

May 31, 2016 at 9:05 am

Hi there,

The support token has been used (actually beyond the 30 minutes).

I’m struggling to see where this is an issue with the plugin that can be fixed from our end. The theme support agent simply stated “so it seems that the plugin is not fully compatible with the theme.” Do they have evidence to back up that statement? How do they know it’s not a bug in the theme?

The support post ‘Shortcode not working on enfold theme’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 3 years, 2 months ago ago

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