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rmpower
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October 12, 2012 at 1:07 pm
I have the default code for the Virtual Location in edit/add new event admin pages. I’m using [phone] to grab the number to place in the email confirmation. The email shows blank.
Does the “Phone” field have any validation? We’re using this for a passcode and not a full phone number length. Or I’m using the wrong shortcode to pull the “Phone” field for the confirmation email.
Thanks.
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Jonathan Wilson
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October 12, 2012 at 2:10 pm
Hello,
The Phone shortcode is actually [location_phone]. Try that.
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rmpower
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October 12, 2012 at 2:36 pm
Maybe I’m missing something:
Code for Default registration confirmation email:
<strong>Passcode</strong>: [location_phone]
In the edit event:
Virtual location:
Phone: 12345
URL of Event: Example.com
Call In Number: 555-555-5555
Email still comes up blank for passcode.
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Jonathan Wilson
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October 12, 2012 at 2:53 pm
I have tested this, and can’t seem to get it to work. I’ve discussed it with the developers. I will enter a ticket to get this corrected.
For the time being, I have a workaround. The [venue_phone] shortcode is working for me. You could add a venue for the virtual location, then use the shortcode [venue_phone] to add it into the emails.
Sorry about the inconvenience.
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rmpower
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October 12, 2012 at 3:52 pm
Thanks, the workaround works. I’ll stay subscribed to this topic when your devs find a fix.
Thanks!
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Jonathan Wilson
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October 12, 2012 at 4:36 pm
Great. Glad it works!
I’ve added a ticket in our system for the devs to fix it.
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