Posted: January 1, 2021 at 4:24 pm
I have updated the “Ticket Notice” Message Type to include two shortcodes links below. When the end-user then clicks on the links they do not appear to work. They get a “This site can’t be reached” error in the browser.
I’ve seen this happen when using the editor to add links with shortcodes, if you add a shortcode in the link element it automatically adds
To check for this you can switch to Text mode on the editor and search for the shortcodes above, I’ve seen it show up like:
If you find any instances like that, change it to:
Thanks, Tony. That is exactly what I found and fixed by the time the second email was sent out. The third email just went out and is working as expected.
Odd that removing the extra “HTTP://” from the URL still does not cause it to render in a browser. I am guessing it is in the DB somehow the incorrect way causing the issue on that first email that went out.
If that first user has an issue I will just help them manually.
Thanks again for your help!
If you are previewing an actually sent message in Event Espresso -> Messages -> message activity, then that message content has been generated already (using the template at the time of generation) and then saved, so you’ll get the ‘broken’ link there.
You can retrigger the email if needed, go to Event Espresso -> Registrations.
For the Ticket notice email, you’ll see icon in the actions column, hover over it and it should show ‘Resend Ticket notice’.
Click that to, well…. resend the ticket notice 🙂
That will then requeue, regenerate (using the current template) and resend.
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