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Joanne Hofinger
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March 28, 2013 at 3:08 pm
I’ve searched through the KB and haven’t found a solution yet.
When someone goes to the View cart and sets qty to 2, then clicks Refresh Total….it still shows $0.00.
I tried switching to Twenty Twelve theme and it does the same thing.
Any suggestions?
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Jonathan Wilson
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March 28, 2013 at 5:29 pm
Hi Joanne,
If you’ve tried the default theme, try to rule out any plugin conflicts. Deactivate all non Event Espresso plugins and test to see if the issue is still occurring. If it is not, then we know it is a problem with another plugin. You can then find out which plugin it is by reactivating each plugin individually and testing to see if the problem starts happening after the activation. When it occurs after activating a plugin, then we know this is the culprit.
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Joanne Hofinger
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April 1, 2013 at 8:47 am
I’ve activated the TwentyTwelve theme and turned off all plugins except Espresso Event plugins. The cart is still not refreshing.
I’ve left it like that for now so you can see it…but I will need to change the theme back soon as the client doesn’t want it left like this for long.
Thank you.
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Josh
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April 1, 2013 at 11:07 am
Hi Joanne,
It doesn’t look like the theme is causing this. Can you go to the Event Espresso System status page and let us know the exact version numbers of the Event Espresso add-ons are installed so we can investigate this further?
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Josh
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April 1, 2013 at 11:50 am
Hi Joanne,
I’m still looking at the site and it appears that something is clearing out the cart prematurely. If you go the them main events page:
http://everydayart.ca/register/
then add a few events the the cart, then navigate away to another page (like the home page, doesn’t really matter) then navigate over to the register page again by clicking on “register” navigation link, the cart is empty.
Did the registration-cancelled page get removed and did the [ESPRESSO_CANCELLED] shortcode get placed on another page?
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Joanne Hofinger
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April 1, 2013 at 12:41 pm
Here are the versions of all the plugins:
Event Espresso
Settings | Events | Deactivate | Edit
Out-of-the-box Events Registration integrated with PayPal IPN for your WordPress blog/website. Support
Version 3.1.30.7P | By Event Espresso | Visit plugin site
Select Event Espresso – Calendar Event Espresso – Calendar
Settings | Deactivate | Edit
A full calendar addon for Event Espresso. Includes month, week, and day views.
Version 2.0.4 | By Event Espresso | Visit plugin site
Select Event Espresso – MailChimp Integration Event Espresso – MailChimp Integration
Deactivate | Edit
A MailChimp integration addon for Event Espresso.
Version 1.0.4 | Visit plugin site
Select Event Espresso – Members Addon Event Espresso – Members Addon
Deactivate | Edit
Member integration addon for Event Espresso. Support
Version 1.9.6 | By Event Espresso | Visit plugin site
Select Event Espresso – Multi Event Registration Event Espresso – Multi Event Registration
Deactivate | Edit
Multi Events Registration addon for Event Espresso.
Version 1.0.4 | By Seth Shoultes | Visit plugin site
Select Event Espresso – Permissions Event Espresso – Permissions
Settings | Deactivate | Edit
Provides support for allowing members of the espreesso_event_admin role to administer events.
Version 1.5.3 | By Event Espresso | Visit plugin site
Select Event Espresso – Recurring Events Event Espresso – Recurring Events
Deactivate | Edit
Recurring Events addon for Event Espresso.
Version 1.1.7 | By Event Espresso | Visit plugin site
Select Event Espresso – Social Coupons Event Espresso – Social Coupons
Deactivate | Edit
Groupon integration addon for Event Espresso. Support
Version 1.5.3 | By Seth Shoultes | Visit plugin site
Select Event Espresso – Social Media Event Espresso – Social Media
Deactivate | Edit
A social media addon for Event Espresso. Includes includes Facebook and Twitter share buttons.
Version 1.1.4 | By Seth Shoultes | Visit plugin site
Select Event Espresso – Ticketing Event Espresso – Ticketing
Deactivate | Edit
Ticketing system for Event Espresso
Version 2.0.9 | By Event Espresso | Visit plugin site
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Joanne Hofinger
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April 1, 2013 at 12:42 pm
how would i check this:
Did the registration-cancelled page get removed and did the [ESPRESSO_CANCELLED] shortcode get placed on another page?
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Josh
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April 1, 2013 at 3:05 pm
Hi Joanne,
On the Event Espresso>System status page there are four pages listed under “Registration Pages”. The last one on the list is the cancel return page, and that page should be the only page that has the [ESPRESSO_CANCELLED] shortcode on it. The other three pages should not have the [ESPRESSO_CANCELLED] shortcode on them.
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Joanne Hofinger
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April 1, 2013 at 7:47 pm
ok one of the pages had it so i removed it and now it works…Thank you for your fast support!
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