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Shared availability not updating both ticket offerings

Posted: August 22, 2016 at 1:12 pm


CWLL

August 22, 2016 at 1:12 pm

I am creating an event where there is an option to select to attend 1 session or both sessions at different times. Problem currently is people are registering for both sessions, but it is not updating the availability in the first session but only in both sessions. How can I get the program to reduce the availability in the first session also?


Lorenzo Orlando Caum

  • Support Staff

August 22, 2016 at 1:28 pm

Hello,

Are these multiple ticket options in a single event using the multiple datetime and tickets feature?

https://gist.github.com/lorenzocaum/2caa7418eb152329959e

Or are these separate events (e.g. different events in Event Espresso)?

Could you also share a screenshot of your ticket and datetimes area in your event editor please?

Here is how to share a screenshot with us:

https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots


Lorenzo


CWLL

August 22, 2016 at 1:41 pm

Here is the screenshot:
http://calgarywinterlacrosse.com/wp-content/uploads/2016/08/prtscrn.jpg


CWLL

August 22, 2016 at 2:21 pm

Please disregard. It is now reporting properly and will update this topic as resolved. Thanks. Must have been a glitch that didn’t refresh on my end.


Tony

  • Support Staff

August 22, 2016 at 2:23 pm

Hi there,

Based on your screen shot it looks like all of your ‘Both sessions’ tickets apply to both datetime values.

There are a total of 5 approved ticket sales for all of the Both Sessions tickets, each datetime has 5 sold tickets assigned to them – http://take.ms/a8Jdm

Are you trying to limit each set of sessions to a specific amount regardless of the amount of single or double registrations?

For example ‘U8 – Session 1 ONLY’ and ‘U8 – Both Sessions’ only have a combined total ticket sale of 40, regardless if that is 40 single sessions or 40 Both Sessions or a mixture of the 2?


CWLL

August 22, 2016 at 2:30 pm

For the U8 example, we can accommodate up to 40 in each session. When Both sessions are purchased, it updates the Event Datetimes totals accordingly and properly, but is not limiting the amount of Available Tickets in Session 1 and Both. Only the BOTH category is being updated, not Session 1 by buying both sessions.


Tony

  • Support Staff

August 22, 2016 at 2:45 pm

With the setup you have EE is working as expected.

The ticket sales of 1 ticket will not impact the limit of another ticket, but you can assign multiple tickets to a single datetime and the limit of the datetime will apply to both tickets.

So in your U8 example you would need 2 datetimes for that specific ticket set.

A U8 Timeslot 1 and a U8 Timeslot 2.

Then a ticket that applies to Timeslot 1 and another that applies to Timeslot 1 & 2. A sale from Timeslot 1 ticket applies on to Timeslot 1 DATETIME, a sale for Timeslot 1 & 2 applies to both datetimes.

In other words it’s the Datetimes that apply the total event/timeslot limit, the tickets have their own limits that you can set on them, but the tickets grant access to datetimes, it’s the datetimes your users register onto using tickets.


CWLL

August 22, 2016 at 3:28 pm

Tried that: http://calgarywinterlacrosse.com/wp-content/uploads/2016/08/event-datetimes.jpg

And expanded the ticket sections to show U8 session 1: http://calgarywinterlacrosse.com/wp-content/uploads/2016/08/U8-session1-1.jpg

And U8 both sessions:
http://calgarywinterlacrosse.com/wp-content/uploads/2016/08/U8-both-sessions-1.jpg

What you are saying is I still need to add another ticket option on top of this?


Tony

  • Support Staff

August 22, 2016 at 3:48 pm

No.

Your expected the sales of one ticket to apply to another ticket. That’s not how it works with EE.

Heres an example that allows you to book onto either timeslot within individual tickets, or both timeslots with a single ticket.

I have 2 U8 Timeslot datetimes, a ticket to register onto each individual timeslot, or a ticket to register onto both at once – http://take.ms/uSw4h

U8 Single Session (TS1) only applied to U8 Timeslot 1 – http://take.ms/Ie00y

U8 Single Session (TS2) only applied to U8 Timeslot 2 – http://take.ms/QK0ET

U8 Double Session (TS1&2) applies to both datetimes – http://take.ms/FQr0IV

It’s the datetime limits that set the overall limit. So registering 40 TS1 tickets, sells out Timeslot 1. Or selling 20 TS1 and 20 TS1&2 tickets will sell out Timeslot 1 (and leave another 2 remaining for Timeslot 2)

Tickets don’t apply to other tickets, they apply to the datetime. The other tickets then follow the datetime limit.


CWLL

August 22, 2016 at 5:53 pm

It now works smoothly, thank you!


Tony

  • Support Staff

August 23, 2016 at 4:54 am

You’re most welcome 🙂

If you have any further problems just let us know.

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