Support

Home Forums Multiple Event Registration Add-on Several registration confirmation mails sent

Several registration confirmation mails sent

Posted: May 15, 2019 at 6:31 am


Kulturwelten

May 15, 2019 at 6:31 am

Hi,
First: EE is really great!
Nevertheless I have a problem using multiple registration. When a paid event and a free event is booked, two seperate mails are sent to the user. Several free events are sent in one mail. I already changed the setting to “seperate request”.
As payment there is (for the moment) only invoice used.
Do you have a hint, where to start.
best rgds
Gerhard


Josh

  • Support Staff

May 15, 2019 at 6:52 am

Hi Gerhard,

It sounds like it’s sending both a pending payment and a registration approved email. What you can do is deactivate one or both of those message types. You go to Event Espresso > Messages > Settings, then in the Email Settings box, click and drag the unwanted message types that are currently active, over to the “Inactive Message Types” box.


Kulturwelten

May 16, 2019 at 2:31 pm

Hi Josh,
thanks for the quick reply. Yes, one is the expected payment mail and the other is the registration details. But if I deactivate one of them, the user does not get the appropriate info.
– user registers for a paid event => gets the expected payment mail
– user registers for free events => gets teh registration details (these info is missing in the first mail)

Is it useful to set a price of 0.000001 instead of 0 to get all events on one mail?


Josh

  • Support Staff

May 17, 2019 at 8:08 am

Hi,

You can actually edit the email templates so they include all of the appropriate info. So for example if you want to send only the “Registration Approved” message type, but there’s some specific information that only the “Payment Received” message type has, you copy over that information into the “Registration Approved” message template.

Is it useful to set a price of 0.000001 instead of 0 to get all events on one mail?

No. The way forward here will be to edit the template so the one email that’s sent includes all the needed information.


Josh

  • Support Staff

May 17, 2019 at 8:27 am

You can follow these guides to get familiar with working with message types, contexts, templates, and shortcodes:

https://eventespresso.com/wiki/messages-system-message-types/
https://eventespresso.com/wiki/messages-system-working-with-message-contexts/
https://eventespresso.com/wiki/messages-system-message-templates/
https://eventespresso.com/wiki/messages-system-shortcodes/


Kulturwelten

May 17, 2019 at 12:08 pm

A price of 0.000001 did not help. It was once more one mail for the payed event(s) and one for the free event(s).


Josh

  • Support Staff

May 17, 2019 at 12:17 pm

I did mention that a price of 0.000001 would not help. What you’ll need to do instead is edit the message template to include all the appropriate information. Does that make sense?

The support post ‘Several registration confirmation mails sent’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Status: closed

Updated by  Josh 2 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!