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dcouto
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July 24, 2013 at 1:34 pm
I keep getting this error message on the System Status page:
/var/lib/php/session does not exist – contact your host to resolve the problem.
I contacted my host and they had this to say:
I had set the /var/lib/php/session to 777 so that it is writeable. And your php.ini file points to that folder for the save session path. We have confirmed that the path exist on the server. I am not sure why the plug-in is having the issue.
I am assuming this is why I can’t connect to my event with my iphone 4. Can you help?
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Josh
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July 24, 2013 at 3:20 pm
Who is the host? Was this working before?
The iphone issue may be something different. Please see this guide for setting up the mobile apps:
https://eventespresso.com/wiki/mobile-apps/
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dcouto
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July 24, 2013 at 4:56 pm
The host is Media Temple. I haven’t used Event Espresso on this site before. I have seen the guide and followed the instructions previous to my post. When I log on, the iphone app hangs and can’t seem to locate my event. There is only one.
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Josh
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July 24, 2013 at 5:00 pm
This guide from Media Temple may help:
https://kb.mediatemple.net/questions/652/%28dv%29+Session+save+path+errors+and+the+vhost.conf#dv_40
With the iOS app, are you using the newer HD app or the older app?
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dcouto
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July 24, 2013 at 5:47 pm
I saw this article previously and actually had their tech support go in, make sure the folder exists and make sure the permissions were set to 775. I am using the new HD app.
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Josh
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July 25, 2013 at 7:28 am
Which version of the API is installed? The HD app uses the new JSON API to communicate with your site:
https://eventespresso.com/wiki/api-addon/
The guide that I linked to has instructions on how to test the JSON API in a web browser. This well help confirm whether it’s working properly.
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dcouto
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July 25, 2013 at 8:03 am
Istalled JSON, now I am getting 500-internal server error when I try to log in using my iphone.
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dcouto
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July 25, 2013 at 8:12 am
When I test drive using
http://nakedinthehouseonline.com/testdrive/espresso-api/v1/events/public.pretty_json
just the news section of my site comes up.
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Josh
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July 25, 2013 at 8:37 am
This would indicate that the JSON API hasn’t been activated. If it is activated then there may be another plugin causing a conflict. You can rule this out by temporarily deactivating any other plugins.
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dcouto
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July 25, 2013 at 9:09 am
Deactivated all the plugins and left only JSON API on. Still got the news page on my site. Also still getting the -500 internal server error.
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Josh
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July 25, 2013 at 9:44 am
The testdrive part of the URL should be removed. So to test the API, it should be:
http://nakedinthehouseonline.com/espresso-api/v1/events/public.pretty_json
Which also throws a 500 error.
There could be a number of things causing this, one could be where the memory is running low, a PHP error is being thrown, or the server isn’t configured correctly.
There are some further steps that can be taken to troubleshoot:
1) The theme may have a function that’s conflicting which can be ruled out by temporarily switching to the twentytwelve theme.
2) If you go into wp-config.php and edit the file there you can try to increase the amount of memory allocated and turn on debugging, which may reveal the PHP errors if it’s a PHP error:
http://codex.wordpress.org/Editing_wp-config.php
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dcouto
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July 26, 2013 at 9:03 am
I have followed all these steps and still can’t get the iphone app to work. How much would it cost to have someone on your end fix this?
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Richard Teachout
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July 26, 2013 at 9:31 am
I’m having the same iphone HD app doesn’t work, but it used to.
Here’s what I’m getting in my log
==> /access.log <==
Ip.AD.DRE.SS – – [26/Jul/2013:11:27:41 -0400] “GET /espresso-api/v1/authenticate?username=REMOVED&password=REMOVED HTTP/1.1” 500 – “-” “EventEspressoHD/14 CFNetwork/609.1.4 Darwin/13.0.0”
==> /error.log <==
[Fri Jul 26 11:27:42 2013] [error] [client Ip.AD.DRE.SS] PHP Fatal error: Call to a member function get() on a non-object in /srv/wordpress/wp-includes/cache.php on line 113
Those two lines happen at the same time when trying to authenticate from the app.
I have JSON 2.0 installed, tried disabling other plugins, but don’t see what what is causing this, even tried disabling caching in wp-config, no dice.
Thoughts?
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Josh
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July 26, 2013 at 10:17 am
@dcouto
I don’t know what it would cost, and if it can even be fixed from out end since it’s not something we can reproduce. It may be something with the server’s environment that we can’t work around.
@Richard
The issue you’re reporting sounds like it’s an issue similar to what was reported in this thread:
http://wordpress.org/support/topic/php-fatal-error-call-to-a-member-function-get-on-a-non-object-in
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