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Server Timing Error

Posted: August 9, 2018 at 2:41 pm


lupineart

August 9, 2018 at 2:41 pm

Hi there,

I’ve been getting a server timing error:

https://www.dropbox.com/s/cx16647h2nve7qc/Screenshot%202018-08-09%2013.45.55.png?dl=0

Not sure where to start to troubleshoot it. We are summer are currently closed except 1 single event, so don’t know if it’s the event or something else.

Thanks,

Derek


Josh

  • Support Staff

August 9, 2018 at 3:28 pm

Hi Derek,

Usually that error is caused by a stale cache of the event page being served.

Are you seeing the error repeatedly after going to the event page, then selecting a ticket, then clicking Register Now?


lupineart

August 9, 2018 at 3:51 pm

Hi Josh,

It seem intermittent. I cannot replicate it but have had customers report it 3 times now, all on the same event.

The error is shown at the screen where you select your payment type (I attached a screen shot in the earlier message).

Thanks, Derek


lupineart

August 9, 2018 at 3:53 pm

Sorry – just reread your question, and to answer, it, yes – that’s where we see it, after clicking Register Now.


Josh

  • Support Staff

August 9, 2018 at 3:56 pm

The caching plugins or server side caching can cause the error. It may also be if they’ve left the initial registration page open for a really long time (like over an hour) then try to finish the registration they could get the error.

Finally, you could go to the Event Espresso > Registration Form > Reg Form settings and set Enable Bot Trap to No if it’s currently set to Yes. I’m not sure that’s causing the error they’re seeing though.

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Updated by  Josh 1 week, 2 days ago ago

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