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Laurita Winery
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July 20, 2016 at 10:07 pm
How come I can’t see the email that contains the tickets like I can see the registration emails?
/wp-admin/admin.php?page=espresso_messages&action=default&filterby=1&_REG_ID=40533&default_nonce=cab308be36&return=-1
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Tony
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July 21, 2016 at 4:00 am
Hi there,
You should see all of the messages sent by EE within the message activity.
For example here is a registration from one of my test sites – http://take.ms/x0dEf
The ‘Ticket Notice’ message type is the message that contains the links to the emails.
What messages do your see within the link above?
I don’t have access to your site so I can not see the above link.
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Laurita Winery
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July 21, 2016 at 9:41 am
You are right… I do see “Ticket Type” emails. https://nimbus.everhelper.me/client/notes/share/529335/cm71u0l290onq4flli2l
I must not have seen the email I was expecting to see when I was looking for this one particular person who said she received an email confirmation from PayPal, but no tickets from us.
This is what I see: https://nimbus.everhelper.me/client/notes/share/529341/25pcgz9i3oqwaxhcg1ae and https://nimbus.everhelper.me/client/notes/share/529343/3xcsufrnfeqtma4sidsc
How can she be “Pending Payment” and “Complete” at the same time? And then receive all the confirmation emails, but not the tickets?
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Tony
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July 22, 2016 at 3:32 am
How can she be “Pending Payment” and “Complete” at the same time?
That shouldn’t happen, can I take a look at the registration within the admin? If so can you send temporary login details using this form:
https://eventespresso.com/send-login-details/
And then receive all the confirmation emails, but not the tickets?
Looking at your screenshots it looks like they didn’t receive any emails from EE. They may have received a payment confirmation from the payment gateway but with the registration showing Pending payment and no emails within the message activity I don’t think they have had any emails from EE.
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