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Sending primary registrant email to stripe for notifications

Posted: November 10, 2016 at 6:06 am


November 10, 2016 at 6:06 am


We’ve just put a site live but noticed that stripe emails aren’t getting sent out when people register.

We’re using stripe for our paid membership system too which is sending the emails out fine. It looks like this is because with our membership system, stripe gets the email address which it can then use for the notification, but event espresso payment only send the email as a username which stripe doesn’t recognise to use for notifications.

I found this which talks about what needs to happen RE the API.

Is there anything I can do or you guys can do to get this working? I thought maybe turning on ‘Collect the user’s billing address?’ option on, but we’d rather not make the user type all the information out after entering it already.

Thanks, Harry.


  • Support Staff

November 10, 2016 at 6:57 am

Hi Harry,

Its possible your membership system is creating ‘customers’ within Stripe and then issuing a charge on the customer, EE doesn’t do this as it just generates a charge based on the card information. It may also be that the membership plugin just passes receipt_email during the charge call which forces Stripe to send the emails to that address. There are a couple of different ways to use Stripe for charges, both work fine it just depends on what you want to do.

We can’t use the Primary Registrants email address for receipt_email as if you take a look here:

When you pass receipt_email with a charge that email address receives the receipt regardless of your Stripe email settings:

If receipt_email is specified for a charge in live mode, a receipt will be sent regardless of your email settings.

The problem with this is the payee is not always the attendee and should not always receive the payment emails. (We’ve had multiple requests to separate the payee from the attendees so this would prevent that)

I’ll create a ticket for a developer to discuss this and see what we can do.

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Updated by  Tony 3 years, 8 months ago ago

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