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Sending email to participants after scanning by phone.

Posted: July 23, 2012 at 3:51 pm


Ted Karlsalr

July 23, 2012 at 3:51 pm

Hi there
I scanned tickets for two events last weekend and was thinking that the ticketing software is going to send an email to participants but it didn’t!?? Did I missed something to set up?


Josh

  • Support Staff

July 23, 2012 at 4:06 pm

You’ll need to include a [ticket_link] shortcode in the registration confirmation email or the payment confirmation email that is sent to the registrants.

See this section of the ticketing documentation: http://eventespresso.com/wiki/espresso-ticketing/#email


Ted Karlsalr

July 23, 2012 at 4:09 pm

Thank you Josh. I knew I should have missed one thing!


Ted Karlsalr

July 23, 2012 at 4:16 pm

Josh I checked the payment confirmation email and the short code has been there. The attendees printed the tickets with the qr code and brought it to the events. We scan the QR codes with our iPhones and the tickets all were accepted. I thought the Ticketing software was supposed to send an email to participants after the event. Am I right?


Josh

  • Support Staff

July 23, 2012 at 6:55 pm

No, this isn’t a feature of the ticketing add-on. If you can help us out by pointing to where you read something in the documentation or product info where you may have made that conclusion, we will make the clarification.


Ted Karlsalr

July 23, 2012 at 7:33 pm

Hi Josh,
I found it in this page
http://eventespresso.com/features/mobile-ticketing-apps/
but I was so busy setting up EE that forgot about (coming soon) part!!


Josh

  • Support Staff

July 24, 2012 at 7:32 am

There’s a ticket to add this feature in the system, but it has not been added yet.

The support post ‘Sending email to participants after scanning by phone.’ is closed to new replies.

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