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jonaslagneryd
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November 26, 2019 at 2:36 am
Hi,
Is it possible to send the Ticket out as an email? Now the buyer has to click the link in the notice and it takes the buyer to the homepage.
Kind regards,
Jonas
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Tony
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November 26, 2019 at 3:47 am
Hi Jonas,
Currently, we don’t support sending the ticket directly within the email, one of the reasons for this is that the barcodes on the ticket are generated using a JS library in the browser, that wouldn’t work within an email.
However, the ticket link sent in the email should not link to the home page, it should go directly to the ticket itself.
Is there an event I can run a test registration on to view this?
If you go to Event Espresso -> Messages -> Settings -> HTML
Is the ticket message type in the in-active section? If yes, drag it over to the active section and retest the ticket link again.
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jonaslagneryd
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November 26, 2019 at 4:14 am
Ok, I understand. You are right, the link goes to the ticket itself.
I was wondering how buyers can get their ticket into their phone? Anything I have missed? So they need Internet connection when clicking on the link in the email, right?
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Tony
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November 26, 2019 at 4:27 am
Yes, they’ll need internet on their phone when opening the link as its just a normal web page.
Then can either open the link at the venue and/or screenshot the ticket on their phone after opening it.
They could also bring a physical printout of their ticket.
But either way they’ll need internet at some point to open up the link first.
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jonaslagneryd
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November 26, 2019 at 4:30 am
Ah, great. Thanks for a quick reply!
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