Send registration confirmation emails before payment is received? not working

Thanks for the clarification. If it is just the admin emails that are not being received then they are either being sent to your Spam folder, or the server has caught them and stopped them from being sent out.

Event Espresso uses the default WordPress email system and sometimes hosting can be a little over zealous with it.

You could try using the WP SMTP plugin to see if that assists. https://wordpress.org/plugins/wp-mail-smtp/

If it doesn’t you may need to use a mail server service such as Mandrill (which has a free option) or Postmarkapp.

See here for more information on this: https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Regarding the missing menu item, it is likely a plugin conflict. Please disable all other plugins except Event Espresso and see if the menu remains hidden. If you can see it, re-activate each plugin one by one, until the culprit is found.

Liz Flatters

June 30, 2015 at 1:52 am

Hi Dean,

I did every thing . But no success. If you want admin details of wordpress login. Let me know i will provide. send me EMail id so i can forward this credential and look.

This is very critical issue.

Awaiting for your response.

Regards
Liz

Liz Flatters

June 30, 2015 at 4:08 am

hi Dean Are you still there?

Dean

June 30, 2015 at 4:47 am

Hi,

I can take login details and have a look, but I would need your permission to disable plugins in order to see why the Payments menu isn’t showing up.

Regarding the emails, if the WP Mail SMTP plugin doesn’t help, you would need to either discuss the matter with your host, or more likely use an email service as outlined above.

NOTE: login details need to be Admin level

Liz Flatters

June 30, 2015 at 4:59 am

email has been sent please look

Liz Flatters

June 30, 2015 at 5:02 am

Yes you can deactivate plugin

Dean

June 30, 2015 at 5:14 am

Hi,

OK, so the only thing I can think of is that you may have edited the Administrators capabilities, as I notice you have User Role Editor installed. Is this correct, have you modified the user capabilities at all?

I ask, because even with just EE active the menu stays hidden and trying to access it directly via the URL bar, brings up a message that I do not have permission to do that.

Obviously on a fresh WP install the menu should be visible. So if the capabilities aren’t to blame, the only other possibility would be the theme. I did not test with a default theme as it may remove settings (menus etc), you may want to try with a default theme.

Liz Flatters

June 30, 2015 at 5:27 am

yes you can do every thing. i have backup all DB and files.

Liz Flatters

June 30, 2015 at 5:28 am

I saw in error log showing

[30-Jun-2015 13:14:24] PHP Fatal error: Call to undefined function espresso_get_total_cost() in /home/cpbgroup/public_html/wp-content/plugins/event-espresso.3.1.37.P/includes/functions/email.php on line 6

Dean

June 30, 2015 at 5:38 am

Interesting.

Ok, I’m going to reinstall EE and see if that helps.

Dean

June 30, 2015 at 5:44 am

Hi,

Please can you forward FTP credentials or increase the file size limit for your WordPress installation.

http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

Liz Flatters

June 30, 2015 at 5:56 am

I added a code in function.php

@ini_set( ‘upload_max_size’ , ’64M’ );
@ini_set( ‘post_max_size’, ’64M’);
@ini_set( ‘max_execution_time’, ‘300’ );

Liz Flatters

June 30, 2015 at 6:03 am

ftp details also send

Dean

June 30, 2015 at 6:22 am

Thanks.

I’m having some trouble connecting to the FTP for some reason (it might be an issue at my end).

Can you please reinstall Event Espresso from your end? Download a fresh copy from your account, as my concern is that the copy that was on your site was somehow corrupt as that error message suggests some files are missing.

Liz Flatters

June 30, 2015 at 6:30 am

Ok doing now

Liz Flatters

June 30, 2015 at 6:42 am

I uploaded a plugin . Now you can see in plugin section.

plugins/event-espresso.3.37

Josh

Support Staff

June 30, 2015 at 7:14 am

Hi there,

I checked the files on the server and found the reason for the payment options screen not displaying. The reason was there are customized gateway files in /wp-content/uploads/espresso/gateways. I’ve disabled those files by renaming the above folder to /wp-content/uploads/espresso/gateways-disabled.

You can re-apply your customizations by merging the new gateway files from the current version of the plugin into the files located in /wp-content/uploads/espresso/gateways-disabled, then you can rename the folder back to /wp-content/uploads/espresso/gateways and your customizations will be reactivated.

Liz Flatters

June 30, 2015 at 9:21 am

Ok good, can you solve email issue?

Josh

Support Staff

June 30, 2015 at 9:29 am

The email issue may already be solved, have you checked? If it’s not solved, it will be good to try running a registration with all of the customized templates in /wp-content/uploads/espresso/templates deactivated.

Please note: We cannot support customizations made to EE. In this case, the customizations made to the gateways files were causing the Payment Settings menu to not display, and the customizations may also be causing the issue with the emails.

Liz Flatters

June 30, 2015 at 9:34 am

are you sure?

Liz Flatters

June 30, 2015 at 9:37 am

regarding customization i just move template file to upload folder. and add only one php code in 2-3 files. . i think they does’t effect any code.

Liz Flatters

June 30, 2015 at 9:44 am

when try to reset email in admin , which is also not working.

admin.php?page=events&event_admin_reports=list_attendee_payments&event_id=489

Liz Flatters

June 30, 2015 at 9:44 am

Resend Email*

Liz Flatters

June 30, 2015 at 9:46 am

In Error log showing issue

[30-Jun-2015 11:57:39] WordPress database error Table ‘cpbgroup_wp1.EVENTS_DETAIL_TABLE’ doesn’t exist for query SELECT e.* FROM EVENTS_DETAIL_TABLE e WHERE is_active = ‘Y’ AND event_status != ‘D’ AND event_status != ‘S’ ORDER BY date(start_date), id ASC made by require(‘wp-blog-header.php’), require_once(‘wp-includes/template-loader.php’), include(‘/themes/cpbgroup/page.php’), the_content, apply_filters(‘the_content’), call_user_func_array, do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, espresso_calendar

Josh

Support Staff

June 30, 2015 at 2:22 pm

I checked the /uploads directory and the entire templates folder was copied over from the plugin. You really should only copy over the templates that you customize.

Re: The emails not working. I checked the General Settings page and found that there was a space after the @ in the email address. This may have been breaking the emails since having a space after the @ in the From address will have likely not worked when it got passed to the email servers.

Liz Flatters

June 30, 2015 at 8:45 pm

Hi Josh,

you are great. Now My all issue has been resolved.

Thanks for help

Regards
Liz

Liz Flatters

June 30, 2015 at 8:55 pm

Hi,

I tried with another test event again email not going through. please look again and resolve this issue with permanent basis?

Regards
Liz

Liz Flatters

June 30, 2015 at 8:57 pm

Issue has been fixed

Liz Flatters

June 30, 2015 at 9:28 pm

Hi ,

I have another issue i am facing after update.

http://cpbgroup.com.au/book-now/

When i am going to 2days event like

Start Date: July 8, 2015
End Date: July 9, 2015

So they cover only 8 July in calendar. I want they cover 8 & 9 july in calender.

Awaiting for your response.

Liz Flatters

July 1, 2015 at 1:24 am

When i can get update regarding this issue?

Can you post?

Regards
Liz

Liz Flatters

July 1, 2015 at 6:44 am

When you have time to look my issue ??

Josh

Support Staff

July 1, 2015 at 9:57 am

Hi Liz,

That’s a really old version of the calendar, and since you have a more current version of Event Espresso 3 core, it may be causing the issues you are seeing. The current version of the calendar that we support for Event Espresso 3 is Events Calendar Add-on v2.2.6.p. You can delete the old versions you have installed now, and install the current version.

Hope that helps.

Liz Flatters

July 1, 2015 at 7:07 pm

Hi Josh,

Thanks for reply. when i am reinstall new plugin and try to activate then . my calendar not visible in page.

I already installed plugin in plugin section. please look

Regards
Liz

Dean

July 2, 2015 at 2:13 am

Hi,

I checked http://cpbgroup.com.au/book-now/ and the calendar is visible.

Please confirm this is correct.

Liz Flatters

July 2, 2015 at 5:55 am

Hi Dean,

You did not see my message. When try to enabled “Event Espresso – Calendar Version 2.2.6.p, then http://cpbgroup.com.au/book-now/ this page calander has been disappear.

My requirement is

When i am going to 2days event like
Start Date: July 8, 2015
End Date: July 9, 2015

So they cover only 8 July in calendar. I want they cover 8 & 9 july in calender.

Josh

Support Staff

July 2, 2015 at 8:14 am

Hi Liz,

You’ll need to deactivate the old calendar plugin before you can activate the new calendar plugin.

Liz Flatters

July 2, 2015 at 10:40 am

i alredy did. please check from your side when you are replying

Josh

Support Staff

July 2, 2015 at 10:51 am

I did check. Version 1.5 of the calendar needs to be deactivated before you activate the current calendar version.

Liz Flatters

July 2, 2015 at 8:15 pm

Hi Josh,

Please look when try to deactivate old version calendar and active new version calener(2.2.6P). Calendar has been not showing in Page.

http://cpbgroup.com.au/book-now/

Please look and solve this issue also

My requirement is
When i am going to 2days event like
Start Date: July 8, 2015
End Date: July 9, 2015
So they cover only 8 July in calendar. I want they cover 8 & 9 july in calendar.

Liz Flatters

July 2, 2015 at 8:57 pm

Currently version 1.5 are activated . when you are available please deactivate 1.5 and active 2.6.2p version from your side. after that you can see calendar will be dissapear.

Dean

July 3, 2015 at 3:28 am

Hi,

Your theme did not have the wp_footer() hook in the footer.php

This is used by a wide range of plugins to load JavaScript files, including Event Espresso.

I added it to your theme, and the calendar is now showing.

Please note that if your theme is updated and the wp_footer() is not included in the update the issue will re-occur.

Liz Flatters

July 3, 2015 at 5:24 am

Hi Dean & Josh,

THanks for help. You did great Job and give me Good support.

Have a Nice Day.

Regards
Gopal

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