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Cedric Simon
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November 3, 2015 at 2:55 pm
Hi,
Is it possible to autommaticaly send a pending payment email if someone fills only the first step of my form and abandon before the Paypal payment ? I can send this email via the admin when I go to abandonned > re-send registration (but the link doesn’t work (error with the “reg_url_link”).
The goal is to have something like “I signup for an event, I don’t pay immediately and I receive an payment reminder. Is it possible with Event Espresso ?
NB: (I’m doing my tests with EE4 Demo).
Thanks
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Lorenzo Orlando Caum
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November 3, 2015 at 4:37 pm
Hi Cedric,
That isn’t currently available out of the box. However, we are working on an automated email reminders add-on for Event Espresso 4:
https://trello.com/c/idp3dTMa/16-add-on-automated-email-reminders
—
Lorenzo
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Tony
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November 4, 2015 at 6:19 am
Hi Cedric,
If using PayPal Standard (offsite) then this is actually possible, however one thing to note is that you can only send whichever ‘Pending Payment’ email is set for the event, not a custom message specifically for users that have abandoned the registration.
So to run down how this would work a user would select tickets, enter their details and then select PayPal and click to be redirected to PayPal (then they close the browser without making a payment and do no return to the site again).
A cron setup at that point to double check the transaction after the session has expired (by default this is 60mins). If they have abandoned the registration that registration will switch to pending payment automatically trigger the Pending Payment email.
Is that what you are looking for?
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