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Self-service for customers

Posted: August 11, 2024 at 11:32 pm

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dobber

August 11, 2024 at 11:32 pm

Hello,
I’m organising a few running races per year and use EE, latest everything.
For each race, I have different distances. Let’s say 10km and 20km.
Is it possible with EE to allow the customer to change from 10km to 20km registration by themselves. It’s a constant nuisance handling those requests.
Is there a module where a customer can enter and see their previous registrations and maybe results?
Ivan


dobber

August 11, 2024 at 11:34 pm

Also, is it possible for the customer to cancel their race and get a refund. I mean as a self-service.
For example: Customer enters a profile page and inside they can view, edit, delete event.


Rio

  • Support Staff

August 12, 2024 at 12:50 am

refund is not possible option as self-service.
check the article here
https://eventespresso.com/wiki/how-to-apply-a-refund/

Customer enters a profile page and inside they can view, edit, delete event.
it’s only available for viewing past and upcoming events, check this guide
https://eventespresso.com/product/eea-wp-user-integration/

thanks.


dobber

August 12, 2024 at 2:58 am

Thanks, I didn’t know about the user integration plugin


Sam

  • Support Staff

August 12, 2024 at 3:40 am

Please check the plugin and let us know if you need any other help.


Rio

  • Support Staff

August 12, 2024 at 6:56 pm

Here’s the documentation.
https://eventespresso.com/wiki/wp-user-integration/#ee4installation

If you have any question, feel free to let us know.

thanks

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