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Jennifer Doyon
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February 24, 2013 at 2:24 pm
Hello –
One a way-too-frequent basis lately, I (and therefore also my patrons) am getting the ‘Sorry, there was a security error and your registration was not saved’ message when trying to register for events.
I’ve tried deactivating/reactivating EE, clearing the cache. Sometimes this works, but today, neither has fixed the problem.
Please help. I’m sad to say that EE hasn’t been too reliable lately, and it reflects poorly on our organization.
Thanks –
Jennifer
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Seth Shoultes
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February 24, 2013 at 2:58 pm
Do you have a caching plugin installed? If so, you may have to turn off caching for the Event Espresso pages.
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Jon Thomas
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February 25, 2013 at 11:51 pm
I am dealing with the same issue. I do have a caching plugin, but it has been deactivated. The only time I can get registration to work (and avoid this error) is when I’m signed into WordPress as an admin for that page. Otherwise, rejected in all browsers.
Yesterday, when I had an older version of EE, the problem was that the price wouldn’t calculate. No matter what ticket level they chose, the price would calculate as $0.00, so they wouldn’t be prompted to pay. To try and solve the problem I purchased a new license and downloaded 3.1.30.7.P hoping that would do the trick. It just gave me a new problem.
Now, at the same place, this “‘Sorry, there was a security error and your registration was not saved’ message occurs every single time. I can’t accept any registrations right now. I made sure the old version was deactivated and then deleted, deactivated all other EE plugins (social media, calendar, SSL/HTTPS), double checked that my WP Super Cache was deactivated, and it still gives me an error.
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Jon Thomas
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February 26, 2013 at 12:01 am
Of course…
I tried replacing the short URL with the full URL and it seems to be working now (though the link to the PayPal button image is broken, but I’m sure I can troubleshoot that on my own). Then I went back and tried the short URL and that worked too.
No idea…
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Dean
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February 26, 2013 at 2:15 am
@Jon, could have been a caching issue, even with the caching plugin turned off if the browser had cached it, it could have still shown the issue.
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Jon Thomas
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February 28, 2013 at 2:36 pm
Dean – This keeps happening. I thought I fixed it not once but twice (and tested it on multiple browsers/computers in a variety of locations), and every day I get a new would-be registrant getting this security error. No idea really what to do. I’m not by any means a developer.
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Jon Thomas
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February 28, 2013 at 4:06 pm
Aaaaaaaaaaaaaaaaaaaand it’s fixed again. Oi vey.
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Josh
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March 1, 2013 at 8:49 am
Hi Jon, I tracked down your registration page and this is in the footer of the page’s source:
<!-- Dynamic page generated in 3.964 seconds. -->
<!-- Cached page generated by WP-Super-Cache on 2013-02-28 18:05:04 -->
So it’s still serving up cached files for the registration pages. If you go into the advanced settings for the WP super cache plugin, there’s a text area where you can add url strings so that your Event Espresso registration and payment pages do not get cached. So for example, you’d add: event-registration along with the page slugs for the thank you and transactions pages. You can find the other pages if you go into the Event Espresso>System Settings.
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Jon Thomas
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March 1, 2013 at 10:22 pm
The WP super cache plugin was disabled, but I enabled, deleted cache, and disabled again. Things seem to be working fine.
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Jon Thomas
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March 2, 2013 at 9:43 pm
Problem came back. I deleted WP Super Cache all together. Working again. I don’t think that plugin is worth all the headaches it gave.
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Ross Smith
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March 4, 2013 at 9:27 am
Just to clarify how to do this in super-cache
- Go to the advanced tab
- Scroll down to Accepted Filenames & Rejected URIs
- Under the strings, add stuff like event-registration, thank-you etc.
- Save the strings
This should fix your problems.
I would also add anything with the word registration, just to be sure.
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