Support

July 19, 2013 at 6:24 pm

I tried everything from Server end and it appears to be a problem with the plug-in.

Hi Jeyatheepan,

Thanks for your patience.

I have investigated your issue and it seems that there may be an issue with this plugin “espresso-seating” so I’d suggest you to contact your plugin provider and ask them to check this for you as there is no issue at our server end.

Please be advised that, we do not support third party applications.

Please let me know if you have any queries or concerns.

Regards,

Greg Simmons
VentraIP Customer Care team

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VentraIP

8 Hours, 17 Minutes ago Saturday, 20th July 2013 2:05AM
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Hi Jeyatheepan,

Thanks for contacting us.

I’m looking into this for you, please stand by for further updates.

Please let me know if you have any queries or concerns.

Regards,

Greg Simmons
VentraIP Customer Care team

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Jeyatheepan

9 Hours, 23 Minutes ago Saturday, 20th July 2013 12:59AM
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Excel file

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VentraIP

9 Hours, 55 Minutes ago Saturday, 20th July 2013 12:27AM
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Hi Jeyatheepan,

Thanks for contacting us.

Can you please provide me with the Excel file here in this ticket so that I can try it at my end.

Please let me know if you have any queries or concerns.

Regards,

Greg Simmons
VentraIP Customer Care team

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Jeyatheepan

10 Hours, 9 Minutes ago Saturday, 20th July 2013 12:13AM
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login to https://www.tamilaustralian.com.au/booking/wp-admin (XXXXX,XXXXX)
Go to Event Espresso
Seating Chart
From Right handside download sample excel seating chart
Upload it … ERROR

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VentraIP

10 Hours, 52 Minutes ago Friday, 19th July 2013 11:30PM
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Hi Jeyatheepan,

Thanks for contacting us.

Can you please provide me with the exact steps to replicate your issue at my end? I’ll check and provide you with an update.

Please let me know if you have any queries or concerns.

Regards,

Greg Simmons
VentraIP Customer Care team

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Jeyatheepan

11 Hours, 30 Minutes ago Friday, 19th July 2013 10:52PM
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I edited it but still getting this error
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32 bytes) in /home2/tamilaus/public_html/booking/wp-content/plugins/espresso-seating/lib/class/oleread.inc on line 27

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VentraIP

1 Days, 2 Hours ago Friday, 19th July 2013 7:41AM
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Hi Jeyatheepan,

In order to solve that problem, you will need to increase the memory limit in PHP. To do this, you can use the PHP.INI builder through VIPControl >> Click on Hosting Services >> Click on Manage >> Click on domain name >> Click on php.ini builder >> Select Custom.

If that doesn’t work, then please follow the steps listed below.

Can you please try creating a PHP.INI file in your ‘public_html’ directory with the following line in it (or add this line if it is missing):

memory_limit = 128M

You may also need to add the following line to your .htaccess file in your public_html folder as well:

SetEnv PHPRC /home/username/public_html/

Make sure you substitute the username part of the above line with your actual cPanel login username.

We also recommend reading this forum post, http://faq.ventraip.com.au/questions/5/How+do+I+fix+my+memory+fatal+error%3F for further details.

Please let me know if you have any queries or concerns.

Regards,

Matthew Wade
VentraIP Customer Care team

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Jeyatheepan

1 Days, 2 Hours ago Friday, 19th July 2013 7:33AM
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Thanks – I can see that link but when I click on it ..it takes long time and them system hangs .. Can you do that change for me ?

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VentraIP

1 Days, 9 Hours ago Friday, 19th July 2013 12:33AM
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Hi Jeyatheepan,

Thanks for contacting us.

You can increase memory_limit form within VIPControl. Please login into VIPControl >> Click on Hosting Services >> Click on Manage >> Click on domain name >> Click on php.ini builder >> Select Custom.

Please let me know if you have any queries or concerns.

Regards,

Greg Simmons
VentraIP Customer Care team

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Jeyatheepan

1 Days, 10 Hours ago Friday, 19th July 2013 12:17AM
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Error: Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 32 bytes) in /home2/tamilaus/public_html/booking/wp-content/plugins/espresso-seating/lib/class/oleread.inc on line 27

Suggestion:You can increase the memory via the wp-config.php file – http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

You can try upping it to 128mb but it is server dependant so they may not allow that much. If that is the case you would need to refer to your host about memory limits.

I have already increased in wp-config but it is not working and I guess you need to do it in server.