Support

September 12, 2013 at 9:23 am

I guess I’m also confused b/c on each event I am allowed to set different prices (children, staff, etc) how does this work when the seating chart is demanding a price?

September 13, 2013 at 7:15 am

the whole seating chart doesn’t even show on the screen.

September 15, 2013 at 6:09 pm

got pretty quiet, and I still have no seating chart.

September 16, 2013 at 8:17 am

sure…I’m not sure I knwo how to attach it here, should I just copy/paste?

September 17, 2013 at 12:00 pm

I’ve read and re-read the php, and I’m not finding anything with “transient”, but I did find this section which looks to be the closest to the instructions on the other post. Is this where the change needs to be…and if so is it the same change?

function insert_seating_chart($data_source) {
global $wpdb;
$data_array = $this->load_seating_chart_column($data_source);
$result = $wpdb->insert(EVENTS_SEATING_CHART_TABLE, $data_array);
if ($result !== false) {
$result = $wpdb->insert_id;
$this->upload_seating_chart_layout($result);
$this->upload_seating_chart_preview($result);

September 17, 2013 at 12:07 pm

Okay, changed to “true”. I reloaded the seating chart, the rows have not changed order. I’m assuming, however this could be because I did something wrong and/or need to do something to the file after I’ve saved it.

September 17, 2013 at 2:34 pm

Yes, except when I saved it I had to save it as a different document. I’m assuming I’m going to have to do this on a different system. Can you just let me know, once I change and save it, is there ANYTHING ELSE I need to do?

September 20, 2013 at 8:09 am

oKay, so here’s the issue. When I attempted to fix the lines in house I had to use microsoft word (also I tried wordpad and notepad) and couldn’t get it to work in your zip. So, I sent it out of house and someone fixed it and sent the whole zip back to me. Both times when I tried to upload the zip as a plug in I got a fail. I now have a 200+$ product that doesn’t work that EE is making me fix and my boss is getting a little tired of this whole thing. PLEASE HELP!

September 23, 2013 at 8:14 am

I’m still without a functioning seating chart. Is this how customer service is going to be for Event Espresso? I’m seeing in at least one other forum people are having the same/similar issues with their seating chart and the last I checked they didn’t get an answer either. This has never worked since day of purchase, I’ve spent a minimum of a day’s work on it and even had outside help assisting with it. It would be nice if someone from EE would actually fix their problems so the customers can use this “out of the box” product we purchased. I get things happen and bugs exists, but this is getting old.

September 23, 2013 at 2:54 pm

I finally got it arranged after several attempts and uploads. however, the pricing is all wonky and I can seem to only have once price that will show up on the system. Even if I accept that, I now have two more issues. First, my event keeps changing my seating chart on me from what I update it to, to another one. I can’t delete that seating chart b/c when I try it says it’s associated with that event. Secondly, when I do choose the seating chart I want (before I hit update) and I view it, the price still shows blank, but if I look at it from the seating chart upload page it shows a price. I can not even begin to explain how incredibly ridiculous this has gotten.

September 24, 2013 at 3:43 pm

thanks, I’ll try to get that to you.

September 25, 2013 at 9:33 am

??

September 26, 2013 at 8:50 am

Crazy. So I now have a seating chart I can’t use. Fantastic.

September 26, 2013 at 9:13 am

Thanks, no, I haven’t yet. At this point I can’t even use it for our organization since I can’t set prices.

September 26, 2013 at 10:23 am

Exactly, which does not help me (or others apparently). We are a theatre which offers discounts to specific groups (age basically). If I can’t offer those published discounts I can’t use this. I did the free trial and the test drive, but unfortunately was not able to see that I could not use the promo codes to make this happen. I did know the shopping cart wouldn’t work in the sense they couldn’t buy tickets for multiple days, but I was not aware they couldn’t get their discounts on the same sale for the same day. I have families with multiple age groups and a one spot promo code does not work for me. I can’t stress enough how this should be changed, or at least SOMETHING be done for us to modify this.

September 26, 2013 at 3:01 pm

Thanks, and I did read that…and I read that prices could not be “attached”, I was not aware that meant I could not offer the proper discounts. If I was the only one with this misunderstanding I would not be nearly as disappointed in EE, but because based on my understanding (which was based on answers I received early on, my understanding of the webpage which was never very impressive to begin with, and the test drive/demo) I asked my very small non-profit to buy into something we now can not use. I also have tickets going on sale in a few days which can not happen using this. Unfortunately I have had nothing but issues with the seating chart to begin with and I could not even begin to notice the reality of not even being able to use it until the last day because EE sold me a product that didn’t work properly. I hope you can appreciate why me (and other customers, please do not forget I am not alone on this) are frustrated. To say this was made to be easy is, frankly, laughable, because this has been nothing near easy from day one. I’m sorry, but I am completely irritated with EE and the fact I can not deliver what my boss and I promised our customers.

September 30, 2013 at 8:18 am

Thank you, except if I understand you correctly, you are still suggesting something that just won’t work for me. It is not a viable option for me, which I have stated multiple times. My understanding (please correct me if I’m wrong), is version 4 will enable me to use the seating chart and have a promocode option with each attendee.

September 30, 2013 at 9:40 am

Wow. so, what I’m hearing is….seating chart in version 3 but no further pricing options OR pricing options with no seating chart with version 4. Which begs the question if EE is paying attention to the multiple people frustrated with this thing. Considering how much you want non-computer people to be able to handle regarding coding and the back end files the assumption is it shouldn’t be that hard for actual computer people to make this happen, which further begs the above question. I can guarantee there is no way I’ll recommend this product to the several people who have asked me about it.