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seat reservation time is not updating – how do I fix this?

Posted: April 2, 2015 at 12:43 pm


April 2, 2015 at 12:43 pm

Hello, I am currently using EE3 with the seating chart add-on. When I select a seat it gives me this message: “It will be released if you do not confirm your registration within next 1 hour.”
I have gone to the general settings page and have changed it to 15 minutes, but when I go to the seating chart it still says “1 hour.” Is the reservation time actually changing to 15 minutes and the javscript message not updating or what is the issue? If you could instruct me on how to fix this, I could refer the issue to my developer so that he may take care of it quickly.



  • Support Staff

April 2, 2015 at 2:15 pm

Hi there,

It turns out that you’re looking at two different functions that apply to reserving a spot. The 1 hour limit that’s built into the Seating chart holds a specific seat selection. The “Ticket Reservation Time” option serves an independent purpose.

The “Ticket Reservation Time” limit that you can change in the General options holds a spot (not a specific seat selection, it’s just access to the event) while the registration session is in progress. This works for registrations where a seat/seating chart isn’t even being used. When you change this value, it is not supposed to change the Seating Chart functions that remove seat selections after 1 hour.

To change the amount of time before a seat selection is removed, you can ask your developer to go into and edit the seating chart plugin files, specifically these two files:

/lib/class/seating_chart.class.php line 415
/lib/js/seating_chart.js line 175

and change the values there from 60 minutes/1 hour respectively to the amount of time you prefer.

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Status: closed

Updated by  Josh 4 years, 9 months ago ago

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